Oracle Health EHR Clinical Workflows Manager; Technology Services Administrator

Oracle Health EHR Clinical Workflows Manager

(Technology Services Administrator)

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment will be open for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately.

This recruitment will establish an open eligible list and will be used to fill current and future Technology Services Administrator positions within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

The County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas – Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services – is committed to meeting the health needs of the diverse Orange County community.

HCA Information Technology (IT) Services provides the vision, leadership, direction, and strategic and tactical planning for all agency information technology initiatives. The primary mission of the department is to enable and support all functional service and administrative areas within the agency to meet their respective goals and objectives. This is accomplished via collaboration and partnership with the program areas, by factoring in customer needs in all decisions with a customer‑centric focus and ensuring that the individual technology‑based objectives of the program areas are aligned with the overall technology roadmap and goals of the Agency.

The Oracle Health Electronic Health Record (EHR) Clinical Workflows Manager is responsible for leading the design, implementation, and ongoing support of Oracle Health EHR clinical workflows in support of behavioral and public health programs. This role supervises a team of IT professionals supporting the EHR system and ensures that clinical documentation, assessment tools, and reporting processes meet programmatic, regulatory, and operational needs.

The manager serves as a key liaison between clinicians, program liaison teams, office of compliance, program managers, and technical staff to ensure the alignment of technology with service delivery and compliance standards.

• Direct, build, oversee and approve the configuration of EHR documentation templates using Power Forms, Power Plans, dynamic documentation, mPages, Cerner Command Language (CCL), and task lists to support evidence‑based and policy‑aligned workflows
• Oversee the resolution of system access issues, form errors, documentation gaps, and data entry inconsistencies related to clinical workflows
• Lead efforts with related program and HCA IT teams to analyze clinical practices across behavioral and public health programs and map them into optimized, standardized EHR workflows
• Collaborate with reporting and analytics teams to ensure forms and documentation fields are structured to support quality metrics, grant reporting, encounter validation, and operational dashboards
• Serve as a liaison between frontline behavioral and public health clinicians, program liaison teams, and IT teams to translate clinical needs into system requirements
• Stay informed on state‑level IT and care transformation efforts (e.g., BH‑CONNECT, Whole Person Care, Population Health Management) and ensure readiness to align Oracle Health EHR capabilities accordingly
• Supervise, mentor and guide a team of developers, analysts, database administrators and report writers who handle Oracle Health‑based modules, and managing related support, ticket triage, configuration requests, reporting, database management, workflow support, and operational…