Recovery Support Specialist Santa Ana, CA; PM Shift

Recovery Support Specialist (Full-Time) (Santa Ana, CA) (PM Shift)

Reporting to the Facility Manager, the Recovery Support Specialist is responsible for providing supervision to patients and facilitating deliverable services while ensuring program policies and procedures are followed and staff and patient safety measures are upheld.

Friday – Tuesday, 2:00 PM – 11:00 PM.
Sunday – Thursday, 2:00 PM – 11:00 PM.
Wednesday – Sunday, 2:00 PM – 11:00 PM.

• Provides patient supervision in a safe, therapeutic setting.
• Utilizes and promotes the appropriate treatment model with all patients, conducting appropriate interventions and providing support.
• Observes and documents relevant patient information and behaviors, ensuring communication lines between all departments (clinical, medical, culinary, administrative, etc.).
• Ensures that patients adhere to the day‑to‑day program schedule while providing scheduled group services.
• Maintains accurate documentation in electronic healthcare record, staff log, charts, medication log, facility forms, and other reports in a timely manner.
• Supervises patients in the self‑administration of medication and documents appropriately; completes medication inventories under nursing supervision.
• Provides safe, timely, and supervised transportation of patients to off‑site appointments or activities.
• Conducts and documents patient checks and counts.
• Conducts routine facility checks to ensure facility safety and security, including patient and property searches.
• Conducts and documents urine testing.
• Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completing all training on time.
• Attends and participates in program and staff meetings.
• Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others.
• Assumes lead duties for shift(s) as assigned.
• Performs other duties as assigned.

• High school diploma or equivalent; registered as an Alcohol and Drug (AOD) Counselor recognized by the Department of Health Care Services (DHCS). (RSS I)
• High school diploma or equivalent; certified as an Alcohol and Drug (AOD) Counselor recognized by the DHCS. (RSS II)
• Preferred: six months of prior experience in a related field.

• Demonstrated commitment to Phoenix House Mission, Vision, and Values: I CARE (Integrity, Collaboration, Appreciation, Respect, Excellence, Forward‑Thinking).
• Proficiency in MS Office systems.
• Ability to utilize an electronic healthcare record.
• Establish and maintain effective working relationships with others.
• Communicate effectively with others both orally and in writing.
• Work effectively in a fast‑paced, changing environment.
• Establish and consistently enforce appropriate boundaries with patients.
• Model positive behavior and demeanor.
• Understand addiction, co‑occurring models, and treatment modalities.
• Understand patient development and family systems.
• Excellent time management and organizational skills.
• Flexible, problem‑solving, self‑directed, customer‑service‑oriented, and collaborative.
• Engage and develop rapport with patients and families of various backgrounds.
• Bilingual in Spanish preferred.