Houseperson-Swing Shift

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Full Time Santa Ana Pueblo, NM, US

2 days ago Requisition

Houseperson is primarily responsible for maintaining clean and attractive hotel corridors, hotel public/back of house areas. The Houseperson is expected to carry out their assignments in accordance with established standards;
Stripping of guest room linen and removing trash and equipment from guest rooms. Responsible for providing Guest Room Attendants with support, restocking linen/towels from guest room attendant carts, and replenishing cleaning materials and amenities.

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Major Responsibilities/

Activities:

• Performs duties related to housekeeping in accordance to established policy and procedures as well as service standards.
• Removes dirty linens and towels from rooms and hallways, transports them to assigned location.
• Receives clean linen and towels, distributes them to the assigned locations.
• Properly stocks housekeeping carts and closets with necessary supplies, materials and amenities.
• Ensures all equipment is used and maintained in accordance with established procedures.
• Adheres to all safety guidelines including the use of protective equipment.
• Uses chemicals in a proper, safe and responsible manner in accordance with standards.
• Performs duties in a timely and efficient manner.
• Maintains proper stock levels at all times.
• Delivers to Guest Room Attendants necessary supplies on an as needed basis.
• Communicates problems, challenges or unusual matters of significance to supervisor.
• Informs supervision of needed support, supplies or repairs.
• Completes maintenance work orders to be shared with supervisors and management.
• Accurately completes assigned daily paperwork.
• Ensures all storage areas and carts are clean and organized.
• Takes personal responsibility for delivering excellent guest experience.
• Ensures guests’ issues are resolved in a prompt, courteous and efficient manner.
• Shares guest feedback with appropriate parties in order to maintain continuous improvement.
• Welcomes corrective and/or constructive feedback.
• Perform other duties as assigned.
• Preference is given to qualified Santa Ana Tribal Members.
• High School diploma or GED required.
• Bi-lingual and multi-cultural experience helpful.
• Good interpersonal, guest service and communication skills.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.…