Implementation Lead - Gateway

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Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California. Banc of California is one of the nation’s premier relationship‑based business banks focused on providing banking and treasury management services to small, middle‑market, and venture‑backed businesses. The bank offers a broad range of loan and deposit products, full‑service branches throughout California and Denver, Colorado, and full‑stack payment processing solutions through its subsidiary, Deepstack Technologies.

Banc of California is committed to its local communities by supporting organizations that provide financial literacy, job training, small business support, affordable housing, and more. Our success is driven by our people, and we embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit to ensure every team member can reach their full potential.

The Implementation Lead ensures smooth merchant integration with payment gateways by overseeing API certification, delivering tailored technical training, and supporting the adoption of gateway features. Serving as a technical expert and escalation point, this role creates comprehensive training materials, consults with business development, and collaborates across teams to continuously enhance gateway solutions and the overall merchant experience.

• Lead end‑to‑end onboarding and integration of merchants to payment gateways, ensuring compliance with certification processes and technical requirements.
• Manage and facilitate API certification for merchants, providing clear guidance, troubleshooting complex integration challenges, and validating technical implementation.
• Deliver comprehensive training on Virtual Terminal operation and advanced gateway features, tailored to the unique needs of each merchant.
• Develop and maintain training and support materials, including guides, FAQs, and knowledge‑base articles, covering both API and gateway functionality.
• Provide consultative support to the business development team in scoping gateway solutions for prospective and current merchants, offering technical insight and solution design expertise.
• Engage directly with merchants to deliver training, answer technical questions, and ensure successful adoption of gateway features.
• Function as the escalation point for client support teams, resolving complex or high‑priority technical issues related to integration, configuration, or gateway operation.
• Stay abreast of industry trends, new gateway features, and best practices, incorporating these insights into merchant enablement strategies and support resources.
• Collaborate with product, engineering, and customer success teams to relay merchant feedback and drive continuous improvement of gateway solutions.
• Adhere to company values of respect, integrity, and excellence; support a harassment‑free environment and promote diversity and inclusion.
• Follow policies and procedures, complete tasks on time, and support the company’s goals and values.
• Maintain a safe work environment, complying with OSHA regulations and reporting unsafe conditions.
• Perform other duties and projects as assigned.

• High School diploma or equivalent required.
• Bachelor’s degree in computer science, Information Technology, Business, or a related field preferred.
• Minimum 3 years of experience in payment gateway integration, API support, or merchant onboarding within the payments industry.
• Solid understanding of payment gateway architecture, APIs, and Virtual Terminal solutions.
• Experience designing and delivering technical training to both technical and non‑technical audiences.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and interpersonal abilities, with a customer‑centric approach.
• Experience supporting sales or business development initiatives with technical solutioning.
• Familiarity with PCI‑DSS compliance and secure payment processing.
• Ability to quickly learn new…