General Manager

General Manager (Sales)

Ready to lead with purpose and drive real results? J&P Hospitality Management is seeking a driven, people-focused General Manager to lead hotel operations, build a high-performing team, and deliver a consistent, high-quality guest experience at our hotel property. This role is ideal for hospitality, restaurant, or retail leaders who thrive in ownership, accountability, and operational leadership.

In addition to a competitive base salary of $71,000 - $80,000 annually, this role is eligible to participate in a discretionary, performance-based incentive program designed to reward strong operational execution, revenue growth, and overall property performance.

We also offer a comprehensive benefits package, including Paid Time Off (PTO), 401(k), Medical, Dental, Vision, Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance.

J&P Hospitality Management, LLC

Job Title:

General Manager

Reports to:

Area Manager
FLSA Status:
Exempt (Executive Exemption - California)

Location:

On-Site, Single Property
Direct Reports: 8+, depending on the needs of the business
Department:
Operations
Salary Range: $71,000 - $80,000 plus monthly sales commission

Job Summary: Plan, direct, and coordinate all daily operations of the hotel, including staffing, guest services, property maintenance, and overall performance. Oversee the hotel’s appearance, cleanliness, and safety. Monitor expenses, revenues, and financial performance against budget and goals. Maintain control over operating costs and ensure profitability. Use experience and sound judgment to solve problems and make decisions. Lead, train, and hold team members accountable.

Work closely with the Area Manager and other key leaders in the organization to meet company expectations and deliver a consistent guest experience.

• Manage the hotel according to the business plan and budget, with a strong focus on room sales.
• Oversee the daily financials, including revenue and expense tracking, and achieving performance goals.
• Approve and monitor direct billing accounts and collections. Make sure guest payments are timely and rates are managed properly.
• Build relationships with local businesses, competitors, and community groups to promote the hotel.
• Know area attractions and local services to assist guests and provide excellent hospitality.
• Conduct competitive visits to nearby hotels as part of the Lot Drive Program to gather insights and stay informed about local market trends.
• Ensure rooms meet brand and cleanliness standards through daily inspections.
• Oversee the daily audit, bank deposits, and reporting. Review and approve required front desk paperwork.
• Train the team on emergency procedures and safety standards in line with OSHA regulations.
• Maintain key control systems for guest and staff safety.
• Review daily front office procedures and assure proper transmission of all necessary information to the Hotel Support Center (HSC).
• Stay up to date on local, state, and federal laws that affect hotel operations and ensure compliance at all times.
• Encourage guest feedback and respond to issues quickly to maintain high satisfaction.
• Ensure proper cash-handling and accountability procedures are being followed, including timely bank deposits.
• Recruit, hire, and train quality staff to build a strong team.
• Ensure all new hire paperwork and I-9 forms are completed correctly and submitted on time.
• Approve and monitor time records. Ensure employees confirm their hours are recorded accurately.
• Submit accurate payroll data every pay period.
• Coach, develop, and train team members consistently.
• Conduct performance reviews and use progressive discipline when needed to address performance issues.
• Be knowledgeable in and follow all J&P programs.
• Perform other job duties as assigned.

• 2-5 years of General Manager experience.
• Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.
• Strong leadership and coaching skills.
• Familiar with local, state, and federal employment laws and basic HR practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong organizational…