Branch Manager

Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit of providing extraordinary service for our customers is what has built our company and its national reputation for integrity.

Seeking an experienced Branch Manager to join the growing team in Santa Ana, CA! This role will actively contribute to the day-to-day branch operations and business expansion! This is a hands‑on role requiring contact with vendors, customers, operations, field locations, and corporate departments. We are looking for someone with preferred experience in temporary traffic control services, utility, and/or the construction industry to coordinate and supervise the overall delivery of quality field operations by service personnel.

Their primary task is to ensure that our employees, equipment, and materials are used safely and efficiently to maximize productivity.

• Responsible for the implementation, coordination, and management of office operations in accordance with the corporate strategic plan
• Assist in the establishment and development of retail stores at current and future locations including sales goals, forecasts, and marketing strategies
• Participate in the development and implementation of policy and strategic plans
• Drive the company to focus on safety for employees and customers and conduct regular safety meetings in accordance with the company Safety and Illness Prevention Program
• Implement programs to ensure attainment of business plan for growth and profit and manage budget
• Formulate and monitor key cost efficiency and revenue metrics and keep leadership apprised of challenges and successes
• Share a superior understanding of the company’s products and services, as well as national and local traffic control rules and regulations; actively participate in the estimating process. Know and understand the effects of unit pricing on projects
• Coach and develop staff to increase key cost efficiencies, revenue, and gross margin
• Review and provide regular, balanced feedback to staff regarding the safety, location’s financial performance, cross-functional and cross-company collaboration, people management, and growth
• Actively participate in the identification, interviewing, and hiring decisions for vacancies
• Build a strong succession plan for the branch
• Communicate with employees regarding corporate initiatives and opportunities
• Work closely with the Sales and other branches to solidify the company’s presence in the local marketplace and to identify potential opportunities for additional business
• Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction
• Coach staff to build strong relationships with existing customer base to maintain and grow the business

• 7+ years of experience in an operations role, successfully managing people and processes
• Strong customer service mentality and proven track record of customer service success
• Record of developing strong relationships with customers and employees; motivating positive outcomes
• Record of driving growth resulting in increased revenues
• Proven track record of sound fiscal management
• Strong leadership, communication, and coaching skills; proven ability to communicate and execute new business initiatives and processes while maintaining customer and employee trust and commitment
• Strategic, creative, and tactical thinking ability to enable the growth of markets
• Prior experience preferred in Traffic Control Services or Utility or Construction Industry; local experience preferred
• High sense of urgency, energy, and entrepreneurial‑minded
• Excellent…