Branch Supervisor - St. Andrew, Santa Ana

Branch Supervisor - St. Andrew, Santa Ana

Posted 4 days ago. Be among the first 25 applicants.

Base pay range: $30.00/hr - $34.00/hr your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

At Orange County’s Federal Credit Union
, we don’t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 85 years of trust, $2.5+ billion in assets, and 140,000+ members, we’ve built a reputation for excellence—and we’re just getting started. Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register’s 2024 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction.

When you join us, you’re not just taking the next step in your career; you’re joining a team that loves where they work.

• Do you thrive on building and inspiring high-performing teams?
• Are you passionate about delivering wow-worthy service and driving results?
• Do you enjoy connecting with your community and making a difference?

• Relate favorably with members (external and internal) in all encounters, conveying information and communicating with Mutual Respect in such a manner that results in new account relationships and referrals.
• Use sound judgment, analyzes and resolves issues, determining appropriate action to be taken and leads associates in the resolution, and insuring Member satisfaction.
• Meet/exceed all individual & branch sales and referral goals, and encourages and coaches others to achieve their sales and referral goals.
• Oversee branch operations and ensuring compliance regulations are adhered to. Use innovations when analyzing current practices and make recommendations that improve efficiencies.
• Assist with the recruitment, selection, development, and training of the staff to achieve department and credit union goals and objectives.
• Provide ongoing feedback to associates. Schedule regular coaching session and one-on-one meetings with each team member.
• Evaluate work performance of associates through timely and regularly scheduled reviews. Uses on-the-spot coaching and feedback. Assigns training modules, and available workshops that will contribute to the personal and professional development of Associates.
• Rewards and gives recognition frequently to deserving associates. Recommend promotions, salary adjustments and conduct corrective actions, including terminations, as needed; and effectively handles other associate related issues.
• Represent the Credit Union in a professional manner at every encounter, including business development and networking opportunities.
• Organize and conduct regular department meetings.

• 4+ years in sales/customer service and branch operations within the banking or credit union branch environment.
• 2+ years managing the performance of four or more employees with proven coaching and development success.
• 1+ years developing business relationships and engaging in community involvement preferred.

• Final offers based on qualifications, experience, and internal equity. The hourly pay range for the Branch Supervisor role is $30.00 - 34.00.
• Anthem HMO/PPO, Delta Dental, and Unum options – from day one!
• 401(k) with up to 6% employer matching dollar for dollar!
• Annual discretionary bonus & performance merit increases
• Educational grants up to $1,000
• 13 vacation days/year (increases with tenure)
• 7 sick days/year
• Paid holidays

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.

• Mid-Senior level

• Full-time

• Finance and Sales

• Banking

Referrals increase your chances of interviewing at Orange County's Credit Union by 2x.

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