Continuous Improvement Specialist

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record‑setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re looking for a Continuous Improvement Specialist to join our growing Continuous Improvement team. Our team’s primary functions are continuous improvement of operational processes, new process implementation and alignment of operational procedures across our various sites. As a Continuous Improvement Specialist you will spearhead operational improvement efforts and support the set up & documentation of new operational procedures for all Collectors sites.

You’ll report to the Continuous Improvement Supervisor and work onsite from our Santa Ana, California office with occasional travel (3‑4 times per year).

• Support the ideation, implementation, and testing of process enhancements throughout our operation
• Identify gaps in system functionality and work with product management to enhance our products
• Support implementation projects with functional teams across the organization to coordinate successful change initiatives
• Optimize operational flow through creation of improved process maps, floor plans and operational procedures
• Develop change communication plans and train operators on new operational processes
• Planning, facilitating, and executing continuous improvement events using Lean Six Sigma tools
• Support improvement projects from initiation to completion, including defining scopes, in depth progress documentation and timeline creation
• Defining clear, well articulated and well documented project plans for new process implementations
• Deliver outstanding service to all contributors and internal customers
• Lead by example and be a champion of all company policies, including safety, attendance & security

• 2+ years of demonstrating strong analytical, problem solving and organizational skills
• 2+ years of demonstrating excellent data analysis with strong computer skills
• Thorough understanding of process mapping & value stream mapping
• Able to analyze existing processes, workflows, and systems to identify inefficiencies, bottlenecks, and areas for improvement
• Strong attention to detail with a strategic and analytical mindset
• Ability to work in a fast paced environment both individually and as part of a team
• Excellent communication skills both written & verbal
• Dynamic thinking and strong problem-solving abilities
• Proficiency in Google Docs, Google Sheets, Google Slides & , proficiency in Lucid Charts preferred

• Computer Use:
  Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand Use:
  Regular hand use for various tasks.
• Hearing Requirements:
  Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying:
  Ability to lift, carry, and move materials up to 25 pounds.
• Sitting or Standing:
  Ability to sit or stand for extended periods of time.

The reasonable estimated hourly rate for this position is $23.50. Actual compensation varies based on a variety of non‑discriminatory factors, including location, job level, prior experience and skill set.

• Health Insurance:
  All full‑time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits:
  Full‑time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan:
  We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation:
  All…