Retail Fulfillment Associate, Santa Ana Mainplace - Flex

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

We believe in creating a welcoming environment where both customers and team members feel valued. As a Fulfillment Colleague, you will be responsible for driving a great shopping experience for our omni channel customer by selecting merchandise from the selling floor, packing, and shipping customer orders with care and attention to detail. You will also assist with customer pick-up and ensure an exceptional shopping experience for our customers.

Your dedication to teamwork will shine as you collaborate with colleagues to achieve department goals and foster a positive workplace. Most importantly, you'll make every customer feel welcome by greeting them with a smile and offering your help whenever needed.

We're looking for flexible, team-oriented individuals who thrive in a fast-paced environment. If you’re someone who can handle multiple tasks and is available to work a variety of shifts, including nights, weekends, and holidays then come be part of a team that’s dedicated to making every customer feel at home.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12‑24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to investไรก future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

• Deliver Customer Service Excellence: Greet customers warmly, actively listen to their needs, and provide thoughtful assistance. Take the time to understand their concerns and resolve issues promptly, ensuring a seamless and positive shopping experience.
• Picking and Packing: Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives their package in good condition; process shippable returns and abandoned in‑store pickup orders.
• Conduct Customer Pick‑up: Retrieve orders from our back‑