Membership and Ticketing Associate

Overview

Discovery Cube is seeking a proactive and motivated Membership and Ticketing (Admissions) professional to support front-of-house operations with a strong focus on POS systems and sales. This position reports to the Memberships and Guest Services Managers and is responsible for processing parking and ticket sales, converting onsite ticket holders into members, maintaining accurate membership records, and delivering exceptional guest service.

• Provide accurate and current information to future and existing members
• Work within a team to meet monthly, quarterly and annual sales goals
• Understand and use the Galaxy Point of Sale program as needed
• Provide friendly and professional interaction with both guests and staff
• Engage with guests while on the floor and interacting with exhibits
• Provide helpful information about Discovery Cube and its offerings
• Provide great customer service at our Parking Booth (as needed) and off-site lots ensuring accuracy of sales and availability
• Ensuring precise handling of cash payments and correct change issuance
• Additional projects as assigned

Required

• High school diploma or comparable work experience
• Ability to work flexible hours, including weekends, holidays, and special events
• Ability to work in indoor or outdoor spaces with varying temperatures
• Ability to sit/stand for extended periods of time
• Ability to work independently with little oversight
• Excellent interpersonal skills; this person must be charismatic, friendly and enjoy speaking with guests
• Quick to learn and be able to manage high volume and stressful situations
• Strong upselling and customer service skills

Preferred

• Experience working with children, families, or in an educational or museum setting
• Sales experience, particularly with memberships, programs, or subscriptions
• Familiarity with point-of-sale systems and customer relationship management (CRM) tools

• Eligible for a monthly bonus incentive based on achieving established monthly performance goals
• 14 Free general admission tickets per year
• Up to 4 Bubblefest tickets plus admission
• 10% of on-site dining and shopping discount
• Employee discounts through ADP

$17.50 - $17.50 USD

Discovery Cube provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.