Beauty Client Development Manager - CHANEL Beaute Mainplace

Beauty Client Development Manager - CHANEL Beaute, Santa Ana Mainplace - Full Time

Santa Ana, CA, United States

• Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team—creating a culture of hospitality where every interaction feels personal, polished, and memorable.
• Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand.
• Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention.
• Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.
• Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.
• Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
• Plan and execute business-driving events to meet department goals.
• Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.
• Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success.
• Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience.
• Ensure full compliance with hygiene and cleanliness standards.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement.

Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members.

Analytical

Skills:

Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives.

Communication: Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners.

Interpersonal

Skills:

Strong interpersonal skills with the ability to collaborate effectively across all levels and departments.

Creativity & Strategic Thinking: Ability to think both creatively and strategically to solve business challenges and identify growth opportunities.

Detail Orientation: High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals.

Collaboration: Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience.

Entrepreneurial Spirit: Demonstrates a proactive, ownership-driven mindset with a passion for driving results in a performance-based environment.

Coaching & Development: Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics.

Business & Service Orientation: Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals.

Problem Solving: Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment.

Adaptability: Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations.

• Candidates with a Bachelor’s…