Outreach Specialist

Join to apply for the Outreach Specialist role at Volunteers of America Los Angeles

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

$22.52 - $23.71 Per Hour

VOALA offers competitive medical, dental, vision and retirement benefits.

The Outreach Specialist is responsible for promoting the program throughout the surrounding areas, supporting ODR clients in need of crisis intervention, and preparing individuals for further success. Conduct community outreach to develop resources to support clients and their families. Part of a multi-disciplinary team that provides case management, housing referral, financial counseling and benefits services.

• Provides street outreach, engagement, crisis stabilization, trauma‑informed case management, and referral services for clients and their families
• Conducts initial street screenings, immediate needs assessments, and crisis stabilization
• As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants
• Assists case managers in conducting comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop an Individual Service Plan
• Coordinates follow‑up services with case management team; records all services provided
• Performs tasks of Case Manager or Housing Specialist as needed
• Assists program staff in integrating development strategies and other evidence‑informed practices to provide a holistic service approach including providing life skills through “teachable” moments
• Develops, performs, and assists with workshops pertaining to household needs
• Provides crisis intervention if needed, and makes referrals to appropriate community resources
• Leads community outreach for program, represents VOALA at meetings of working groups specific to housing justice‑involved populations, attends apartment and realtor association meetings, and develops community partners
• Additional duties as assigned

• Street outreach, crisis stabilization and initial case management
• Coordinates outreach efforts with Case Management team, supporting Case Management initiatives for clients served
• Monitors and maintains complete client records, daily activity logs, mileage logs, HMIS, and other reports as directed
• Provides life skills workshops as part of holistic service effort; participates in crisis intervention as needed
• Outreaches to community partners to promote at‑risk youth programs and resolve homelessness
• Other duties as required and subject to change at any time

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

• Bachelor’s Degree in Social Services or related discipline
• Or equivalent combination of education and work experience (four years)

• Two years’ experience working with Justice‑involved populations, people in recovery and/or homeless individuals

• Bilingual (Spanish)
• HMIS (homeless database)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.