Case Manager - Rapid Rehousing

Status:
Full-Time, Non-Exempt Pay: $23.00-$24.00/hour

Schedule:

Monday - Friday 8:30 a.m.

- 5:00 p.m.Mission Statement:  To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services. Benefits Offered:

Flexible medical coverage options

Voluntary dental, vision, life, accident, critical illness, and hospital insurance

Paid Time Off (PTO)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)403(b) retirement plan with up to 3% employer matching

Paid on-the-job training and orientation

Mileage reimbursement

Employee referral program

Opportunities for professional growth and advancement

Job Summary:

The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, assists Mercy House clients in obtaining and sustaining permanent housing through the Housing First Model. The position provides case management and housing advocacy to clients entering the system of care, assesses client needs, evaluates housing plans, and tracks progress toward housing goals. The Case Manager advocates for and supports clients enrolled in the Rapid Re-Housing and Homeless Prevention Programs.

Essential Duties and Responsibilities:

Program Oversight Attend Family Support Team (FST), multi-disciplinary team (MDT), and other meetings as assigned

Provide comprehensive case management services, including intakes, housing stabilization plans, goal setting, referrals, and ongoing monitoring.

Use client-centered, harm reduction, Trauma-Informed Care, and Motivational Interviewing approaches to support housing stability

Maintain accurate case notes using the GIRP (Goal, Intervention, Response, Plan) format and keep client files current

Develop individualized case management plans, including financial and housing goals, with clients and families

Meet regularly with clients to monitor progress, address barriers, and ensure program requirements are met Provide tenant education, advocacy, referrals, and connections to community resources

Empower clients by building on their strengths and addressing needs in a respectful, objective, and supportive manner

Maintain accurate and timely client information in HMIS and update program master logs daily

Conduct home visits and Habitability Inspections as needed

Assist clients with employment and housing-related barriers

Maintain knowledge of community resources and connect clients to appropriate services

Follow all agency case management policies and maintain an assigned caseload

Participate in weekly Coordinated Entry System (CES) meetings, following all policies and procedures to request client matches and submit updates

Assist clients with housing searches, provide housing leads, and facilitate relationships between clients and landlords

Support and mediate landlord/resident issues to help clients maintain housing

Complete assistance recertifications, gather required documentation, and conduct client follow-ups as assigned

Understand and prioritize quality outcomes for clients

Team Tasks Collaborate with staff, interns, volunteers, leasing agents, and other departments to support the agency’s mission and client housing goals

Attend and participate in staff, supervision, community, training, and monthly Housing Solutions team meetings

Discuss client progress and needs, share resources, and coordinate services with the Housing Solutions team Foster positive working relationships with case managers, leadership, and community partners

Work effectively in a fast-paced environment; multitask, adapt to changing workloads, and demonstrate reliability, trustworthiness, and empathy

Administration

Maintain complete and accurate client documentation, including stabilization plans, case notes, call logs, emergency…