Customer Service Rep

Customer Service Representative

Pay Rate: $23.00/hour to $25.20/hour

Duration: 2 Years

Hours:

Part Time 20-32 Hours

Shift: 1st shift – must have flexibility, some weeks will have more hours

Location:

Santa Barbara, CA

Top 3 Qualities the Manager Is Looking For:

• Customer Service Experience
• Proficient Communication Skills
• Experience Handling Cash with Accuracy

Job Description:

Performs duties to Company guidelines and established safety procedures.

• Receives payment (cash, checks or money orders) for service and/or purchase of products.

• Operates company software and hardware to access data on customers' accounts.

• Balances cash and checks on hand with system total and prepares funds for deposit.

• Answers basic inquiries relating to payments and general Company programs.

• Refers customers to CCR/telephone for service requests, high bill inquiries and other CSR/CCR functions.

• Secures all operating and collected funds.

• Performs various clerical office monthly tasks.

High school diploma required

Job Description 0-2 Years of Experience. Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also may require research skills to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.

Benefits:

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.