Customer Success Associate

Make Every Customer Interaction Count

Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Join Hertz as a Customer Service Associate and become a key part of a team dedicated to delivering outstanding service and building customer loyalty.

In this role, you'll be more than a customer service representative. You'll be a customer advocate, a problem solver, and a leader in driving service excellence. If you thrive on helping others and want a career with growth opportunities, competitive pay, and great benefits, we'd love to hear from you.

• Starting Pay: $21.50 per Hour.
• Overtime Opportunities:
  • Eligible for overtime pay when approved.
• Holiday Pay:
  • Earn 1.5x your regular pay rate for hours worked on designated holidays, plus holiday pay benefits.
• Generous Paid Time Off:
  • Vacation accrual starting on day one.
  • Up to 40 hours of sick time.
  • 4 floating holidays.
  • 9 paid company holidays.
• Employee Rental Discounts:
  • Up to 40% off standard Hertz rental rates.
• Career Growth & Development:
  • Build leadership, customer service, and operational experience with a global industry leader.

• Delivering exceptional customer service and resolving customer concerns with professionalism and care.
• Building strong relationships with customers to increase loyalty and satisfaction.
• Serving as a key contact for customer feedback and Net Promoter Score (NPS) initiatives.
• Analyzing customer feedback to identify opportunities for improvement.
• Supporting and coaching team members on customer service best practices.
• Assisting leadership in implementing action plans that improve customer satisfaction.
• Promoting a positive, customer-focused culture throughout the location.
• Ensuring compliance with company policies, service standards, and operational procedures.

• 3+ years of customer service experience.
• Experience supporting operational and sales functions.
• Strong communication and relationship-building skills.
• Proven ability to influence and collaborate with others.
• Excellent problem-solving and decision-making abilities.
• Strong organizational and time-management skills.
• A passion for delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, team-oriented environment.

• Medical, Dental, and Vision Insurance.
• 401(k) with Company Match.
• Company-Paid Life Insurance.
• Paid Parental Leave and Adoption Assistance.
• Employee Assistance Program for employees and their families.
• Career development opportunities.
• Employee discounts on rentals and more.

At Hertz, customer service isn't just a department, it's at the heart of everything we do. This is an opportunity to make a real impact, help drive business success, and develop valuable leadership skills while working for a company recognized around the world.