Station Technician - BCycle Santa Barbara

Job Title: Station Technician Location: Santa Barbara, CA Job Type: Full-time, Non-exempt, 32 hours per week, 4 days per week (Friday-Monday 10:00 am - 6:30 pm)

Founded in 2014, Bicycle Transit Systems (Bike Transit) is a woman‑owned business dedicated to operating bike‑share systems that create connections in our communities and protect our planet. We manage a portfolio of bike‑share systems across the United States, as well as a nation‑wide customer‑service call center. We are currently looking for an exceptional Station Technician to join our Santa Barbara team!

The Station Technician assists with daily maintenance of Santa Barbara BCycle docks and stations, as well as the preparation, refurbishment, installation/removal, and optimization of BCycle stations across Santa Barbara. Under the direction of the Operations Supervisor, Station Technicians ensure that stations are fully functional with a strong focus on dock communication troubleshooting, parts replacement, maintenance of clean and safe infrastructure, and ensuring a seamless bikeshare experience for the public.

Perform basic Field Tech responsibilities when all docks are functional and require no repair.

• Competitive compensation package
• Affordable medical, dental and vision insurance options
• 401(k) with up to 4% employer match
• Up to 3 weeks PTO
• Sick leave
• 4‑day workweek
• Paid parental leave
• Free bike‑share memberships

• Ensure 24/7 station functionality, operability and repair stations.
• Provide regular station and electronic maintenance.
• Conduct equipment repairs, programming and installations using internal best practices and SOPs.
• Open, close and respond to job tickets in a timely manner.
• Perform regular assessments of ticket system.
• Provide complete service records for all work performed.
• Respond to direction from and communicate and coordinate proactively with the Santa Barbara BCycle Operations Supervisor and Field Team to resolve urgent needs and manage triage of tickets based on priority and user impact.
• Work closely with the Operations Supervisor and General Manager to successfully implement station expansion, reconfigurations, moves, and new installations.
• Maintain the inventory of Santa Barbara BCycle station assets, including infrastructural pieces, electronic dock components, tools and equipment, hardware, and station & dock batteries.
• Maintain and refurbish Santa Barbara BCycle station equipment and used equipment procured from other systems.
• Be a safe and courteous driver and cyclist.
• Interact with bike share pass holders and the public in a friendly and professional manner.
• Demonstrate ongoing comprehension of programming, repair, and maintenance of BCycle stations.
• Maintain a clean, safe, and orderly workshop and warehouse environment.
• Use BTS and BCycle software tools to track, maintain, and log workflow.
• Other duties as assigned, including working assigned Field Technician shifts as needed.

• Valid driver license and clean driving record that passes insurance requirements for the company.
• Computer hardware, electronics and/or electrical experience required.
• Comfortable driving larger vehicles such as vans and box trucks.
• College degree preferred in related field, or equivalent professional experience.
• Technical and mechanical aptitude.
• Strong communication and interpersonal skills.
• Strong computer aptitude, and command of various software/productivity tools.
• Strong attention to detail and thoroughness in all work performed.
• Comfortable using power and hand tools, following all safety procedures and in accordance with manufacturers guidelines and internal SOPs.
• Must be a team player with a positive attitude.
• Ability to identify and communicate needed improvements.
• Ability to adapt to changes in the work environment, manage competing demands and be able to deal with frequent change, delays or unexpected events.
• Ability to follow instructions, respond to management direction and solicit feedback to improve performance.
• Sense of humor.

• Frequently bend, stoop, and twist throughout the day.
• Requires the ability to regularly lift objects up to 65+…