Housekeeping Inspector​/Ess

Housekeeping Inspector / ESS

Hyatt – Mar Monte Hotel, Santa Barbara, CA 93103

Salary Range: $21.00 – $23.00 hourly

Springboard Hospitality is a premier third‑party hotel management company with a 30+ year history of transforming lifestyle hotels. The team is dedicated to delivering hotels that enhance people, properties & communities while empowering its employees through training, career development, and a supportive culture.

The Housekeeping Inspector administers and coordinates housekeeping functions in assigned sections and assumes all Housekeeping Manager responsibilities in their absence. The role supervises daily operations to maintain maintenance/sanitation of guest rooms, public areas, pool/health club, and laundry operations, while monitoring inventories and expenses.

• Reports to Executive Housekeeper / Director of Housekeeping.
• Supervises daily housekeeping operations and personnel, ensuring compliance with standards and productivity.
• Maintains accurate daily records, assigns tasks, and delivers documentation to the housekeeping office on time.

• Lead the housekeeping team—recruit, train, develop, coach, and conduct performance reviews and salary reviews; recommend discipline and termination when necessary.
• Maintain high standards of personal appearance, attendance, and communication.
• Inspect staff’s daily performance and enforce two‑way radio and phone etiquette.
• Oversee floor‑closing procedures, cart cleanliness, key control, and laundry accountability.
• Document and report poor performance, misconduct, attendance issues, and improper attire.
• Manage break schedules, lost‑and‑found procedures, VIP room inspections, and guest request logs.
• Ensure compliance with accident/loss prevention, hotel policies, and health/sanitation standards.
• Monitor and report on payroll and supply expenses to control costs.
• Respond to guest requests, concerns, and problems to achieve guest satisfaction.
• Implement emergency training and procedures to protect guests, staff, and assets.
• Coordinate with Engineering on maintenance issues and maintain a safe, accident‑free environment.

• Experience: 2+ years in a related housekeeping or hotel environment.
• IT
  
  Skills:
  
  Advanced knowledge of Microsoft Office and basic web analytics; 45 wpm typing with proficiency in Outlook and data entry.
• Education: High School diploma or GED required; college degree preferred.
• Other
  
  Skills:
  
  Strong customer service and sales abilities; excellent communication in English; organizational and multitasking skills; detail oriented; confident with money handling and basic financial calculations; responsible for securing supplies.
• Must be a team player capable of working independently and during hotel operating hours (Mon–Fri 8 a.m.–5 p.m. PST), with occasional weekend or holiday work.

• Follow payroll policies, procedures, and the Associate Handbook.
• Adhere to all company safety and security procedures.
• Travel as needed for hotel familiarization and content creation.
• Be available during business hours, with potential weekend/holiday coverage.

Springboard Hospitality offers a comprehensive benefits package to employees working 20+ hours/week, including:

• Competitive base salary
• Paid time off (PTO)
• Medical, dental, vision, life, and pet insurance
• 401(k) plan
• Costco membership
• Bereavement leave
• Management contract referral program
• Education assistance

• Employee rates at all Springboard Hospitality hotels
• Monthly cell phone stipend
• Dry cleaning services
• Hotel-level executive bonus program
• Retention and lead share bonuses
• Associate of the Month/Quarter & Company‑wide Associate of the Year programs
• Associate referral bonus program

OLS Hotels & Resorts LLC dba Springboard Hospitality is an equal‑opportunity employer. We prohibit discrimination on the basis of race, color, sex, gender identity, sexual orientation, age, national origin, disability, and other protected classes. Reasonable accommodations will be provided to qualified applicants and employees with disabilities in accordance with applicable laws.

Hyatt is not the employer for this location. The actual employer is a third‑party management company responsible for all employment benefits and obligations.