Event Host - Seasonal

Do you enjoy creating memorable experiences while supporting a meaningful mission? The Santa Barbara Zoo is hiring an Event Host to oversee private and public events, ensuring smooth operations and guest satisfaction while promoting our commitment to conservation and education. Join our team and help make every Zoo event unforgettable and impactful!

Position Status: Seasonal, Part-Time, Non-Exempt, Hourly

Compensation: $16.50 per hour

Schedule: Up to 25 hours per week. This position is seasonal, starting immediately and ending on 9/1/2025.

Under general direction of the Director of Guest Services & Events, Events & Guest Services Manager, the Event Coordinator, and Event Leads, the Events Host is responsible for making sure that events held at the Zoo are a wonderful, enjoyable, and safe experience for all concerned, in order to accomplish our goals of providing a superior visitor experience while successfully coordinating all supporting services.

Events may include and are not limited to corporate events, weddings, birthdays, special events, hosted meetings, and zoo events.

• Arrives on time for scheduled shift, professionally dressed and ready to begin work
• Maintains a professional appearance and composure at all times, as a representative of the Zoo
• Prepares electric cart(s) for service, and operates cart according to Zoo policies and safety standards
• Inspects and prepares the Hilltop area, restrooms, and other event sites upon arrival. Helps with event setup as needed
• Sets up front gate private event check-in area, and prepares to greet vendors and event guests
• Escorts all deliveries and service providers from the entrance gate to the event site, and out to the parking lot when they are through
• Sets up for guests’ arrival at the front gate, and performs a count once guests have arrived
• Answer questions and direct guests as needed
• Collaborates with Zoo Catering Services (ZCS) and other service providers on a frequent basis to ensure their needs are being met, and that Zoo policies and protocols are being adhered to
• Spot checks cleanliness of restrooms and cleans up as needed. Acts as lead for bathroom maintenance for all after-hour events
• Ensures proper and timely cleanup of all areas used by the client and service providers
• Manages the flow of traffic to and from the event site area in conjunction with the other Event Host(s) on duty and the front gate staff, as necessary
• Inspects property at the end of the event for damage, lost items, and other discrepancies. Reports any discrepancies to the Event Coordinator
• Fills out the Event Evaluation Form of the event at the end of each event that details the event, and any problems that arose during the event
• Submits an event report to the Events Coordinator at the end of every evening event
• Maintains order and ensures adherence to safety rules/protocols
• Handles emergency situations in a professional manner and according to Zoo policy and protocols
• Occasional collateral office duties, as required
• Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual
• Ensures that Zoo rules, policies, and protocols are being adhered to by all concerned
• Applies and exemplifies “green” (sustainable) practices whenever possible
• Attends all events-specific safety and operation training

• Zoo Special Events, including, but not limited to, Roar & Pour, Zoo Brew, and Boo at the Zoo;
  The specific duties related to these events will vary based on event size and requirements.

• Greets every guest with a smile
• Thanks guests for supporting/visiting the Zoo
• Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
• Associates with guests to assist and share information
• Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
• Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
• Takes responsibility for staying informed about happenings at the Zoo, such as reading employee communications and attending meetings
• Reflects the qualities outlined in the Guest…