Senior Event Manager

Senior Event Manager - Hilton Santa Barbara Beachfront Resort

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The Hilton Santa Barbara Beachfront Resort is looking for its next Senior Event Manager to join the Team! Ideally situated on California's Central Coastline and steps away from pristine beaches. The property pays homage to Santa Barbara’s culture and history throughout the 24-acre resort.

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales, recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events, serve as the event planner's primary contact following turnover on property, and may support and act on the behalf of the Director of Catering and Events.

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

• At least 1-2 years of event management experience.
• Can work in a fast-paced environment, thrive in change, and be a team player.
• Comfortable working on groups and events from 100+ guests.

• Knowledge of hotel property management systems (Delphi.fdc).

Salary range for this position is $75,000-$82,500 plus bonus and is based on applicable and specialized experience and location.

Hilton offers a best-in-market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required in order for the payout potential for that objective to be uncapped.

The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter.

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

• Quality.
• Productivity.
• Dependability.
• Customer Focus.
• Adaptability.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!

Hilton Santa Barbara Beachfront Resort

Full-time

Hilton Hotels & Resorts

Catering and Event Services

Mid-senior level

Full-time

Management and Manufacturing

Hospitality

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