Software Architect, Data & AI Platform Strategy

Software Architect, Data & AI Platform Strategy

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About Invoca Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™:
Conversation Intelligence:
Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities."

With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world‑class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

At Invoca, we live by our four core values:

• Figure it Out: We take ownership of our work and are given the freedom to blaze our own trails.
• Help Each Other Thrive: We foster an inclusive and humble culture that allows us to build value for both our customers and our people.
• Continuous Improvement: We challenge the status quo every day to develop creative solutions that make our products better and our customers more successful.
• Light the Customer's Way: We don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success.

About the Engineering Team If these values resonate with you, we encourage you to come join us—we are building something special.

You will join a team where everyone is striving to constantly improve their knowledge of software development tools and processes. We are an incredibly supportive team, swarming when problems arise and providing excellent feedback to help each other grow. Working on our collaborative, multi‑functional teams is a chance to share and grow your knowledge across different domains, from databases and front ends to telephony and everything in between.

We are passionate about continuous improvement, maintaining a brisk but sustainable pace, writing resilient code, ensuring production reliability, paying down technical debt, and hiring engaged teammates. We love to share these passions with each other.

About the Role Are you ready to shape the future of a category‑leading SaaS AI platform? Invoca is seeking a visionary Software Architect to provide strategic and technical leadership for our Data and AI initiatives.

You will be instrumental in defining the technical vision and driving the evolution of how we manage our customers' structured and unstructured data, and how we apply cutting‑edge, value‑adding AI. Join a culture committed to building great products alongside great teams, upholding high standards for delivery through modern agile practices and a platform‑first mindset.

As an AI‑First organization, successful candidates must demonstrate a strong aptitude for or foundational experience with AI/ML frameworks. Our teams are driving innovation by deploying agentic AI workflows and advanced RAG integration to build the next generation of our API‑powered intelligent solutions.

What You Will Do

• Lead Technical Vision and Mentorship: Serve as our most senior technical expert, working across teams to provide technical guidance, direction, and mentorship to engineers.
• Drive Strategic
  
  Roadmap:
  
  Collaborate closely with Product and Engineering leaders across AI and Data Platforms to build and execute customer‑facing roadmaps with a strong, scalable technical foundation.
• Champion Best Practices: Introduce outside experience and perspectives in modern data architecture and emerging technologies to drive the adoption of organization‑wide best practices and design patterns.
• Solve High‑Impact Challenges: Architect and lead solutions for complex, high‑scale problems, including:
  • Applying machine learning to conversations at high scale in an event‑driven architecture.
  • Expanding our usage of agentic AI across internal and external products by establishing standard data models and a robust data platform.
  • Accelerating our transition from a monolith to a service‑oriented architecture, enabling teams to operate…