Part-time Library User Services Associate

The Part Time User Services Associate works closely with other members of the User Services unit on core functions, which include providing outstanding user-centred customer service (in person and virtually), circulation duties, and contributing to the course readings program. While much of this work is done collaboratively, each User Services Associate will manage one or more of the core functions of the unit.

This position plays an important role in staffing the library’s service points. As the only staff member in the building during some shifts, this position requires sound judgment in responding to user needs, addressing security and building issues, and in providing oversight and guidance to User Services student assistants.

The deadline for first consideration is October 23, 2026. Applications received by this date will receive priority consideration; the position will remain open until filled.

This position is represented by The Claremont Colleges Services Library Staff Federation AFT Local 6735. The employee in this position will be bound by the collective bargaining agreement.

Pay:
The pay range for this position is $22.25-$23.00 per hour.

• 10% retirement contributions after one year (no matching required)
• Tuition Remission and Professional Development funds
• Access to fitness facilities
• Generous time off including 11 paid holidays, up to 22 vacation days and 12 sick days per year, and a paid Winter Closure.
• Medical, Dental, Vision

The regular hours for this part-time position are 20 hours per week. Regular hours for this position during the academic semester are:
Friday, 2:45-10:15pm;
Saturday 5:15-10:15pm, Sunday 4:45pm-1:15am. Regular hours for this position during the Summer and school breaks:
Thursday-Friday, 11:45am-6:15pm;
Saturday, 9:45am-6:15pm. Some flexibility required to cover service points. The User Services Associate will be required to work one overnight shift of 1am-8am during finals week each semester when the Library is open 24/7. Hours may vary due to the needs of the unit or organization.

Participate in the core functions of User Services, which include circulation, course readings (reserves), billing, lost/missing cycle, tech lending, and more. Adapt quickly to new and changing circumstances. Provide excellent customer service with a user-centered focus at the Library’s service points both in person and virtually. This may include night and weekend hours and opening/closing the building, depending on the shift.

Maintain knowledge of library services and policies, and communicate them effectively to library users and other library staff. Share and provide feedback to improve our services, policies, and workflows. Provide basic reference support, helping users to find and use the Library’s resources. Learn the technology used by the Library, including library systems and apps., as well as printers, scanners, projectors, and tech lending equipment, and assist users with troubleshooting.

Contribute to regular stacks maintenance workflows and special projects. This includes processing returns, sorting, reshelving, shelf-reading, shifting, and inventory. Provide training and guidance to User Services student assistants and communicate any issues to the User Services Student Supervisor in a timely manner. Serve on Library, TCCS, and TCC committees and interest groups, as assigned. Complete other tasks as assigned within User Services and in support of the Library’s strategic initiatives.

Perform other related duties as assigned.

Minimum one (1) year of higher education coursework or equivalent combination…