Glean Administrator​/Configuration & Release Management Resource

Job Title:

Glean Administrator / Configuration & Release Management Resource

Job Function:
System Administrator

Location:

Remote

USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.

As part of the USDM team, you have the opportunity to work with cutting-edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, Docu Sign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real-time insights to improve business outcomes for USDM’s clients. Are you ready to make an impact and drive real digital transformation in life sciences?

Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.

Hiring a resource to administer, and support Glean implementations. This resource will coordinate configuration requests, change requests, releases, issues, and follow-up activities across business and technical teams. The resource will ensure that configuration changes are explicitly defined, properly approved, documented, executed on time, tested, and tracked through closure.

• Administer Glean configuration in accordance with Client’s processes, access controls, security requirements, and documentation standards.
• Receive, clarify, assess, and coordinate configuration requests.
• Prepare complete change requests covering business justification, scope, configuration steps, impacted components, dependencies, risks, testing, implementation timing, rollback, approvals, and stakeholders.
• Maintain current, traceable records of requests, decisions, configuration details, testing results, implementation status, and closure.
• Prepare and submit release documentation, coordinate scheduling and execution, and support pre- and post-implementation validation.
• Track requests, changes, releases, issues, risks, dependencies, owners, and due dates through resolution.
• Proactively follow up with requestors, approvers, technical teams, vendors, security, and governance stakeholders; escal…
• Confirm that implemented changes meet requirements and document exceptions or outstanding actions.
• Provide regular status reporting and maintain Glean procedures, configuration records, release documentation, and operational knowledge.
• Identify recurring issues and opportunities to improve administration, change management, controls, and documentation.
• Support audits, governance reviews, and other requests for complete, traceable records.

• Performs other related duties and assignments as required

• Experience administering Glean or a comparable enterprise SaaS, search, knowledge-management, collaboration, or AI-enabled platform.
• Experience with configuration management, change control, release management, or IT service management.
• Ability to translate business requirements into explicit, actionable configuration or technical requests.
• Experience preparing implementation plans, test plans, validation evidence, and release documentation.
• Strong organization, follow-up, communication, and stakeholder-coordination skills.
• High attention to detail and commitment to accurate, audit-ready documentation.
• Ability to identify ambiguity, document decisions, manage multiple deadlines, and drive work to…