Program Manager; Adult Outpatient Program

About Lightfully Behavioral Health

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high‑paced growth.

Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit.

We believe that great things can happen when we create space for people to light fully.

The Program Manager manages the operations of a specific program, including facilities management, direct care staffing (Client Care Technicians), milieu management, client scheduling, and regulatory compliance.

• Upholds and maintains the Company mission, and values (called the Lightfully “Shining Commitments”).
• Provides supervision, support, and coaching to Client Care Technicians and Program Coordinators. Other management activities include (but are not limited to):
  • Interviewing, hiring, goal development, onboarding, and ensuring continuous training requirements and compliance items are met.
  • 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
  • Timely coaching and disciplinary action (delivery and documentation), as needed.
  • Completing performance reviews for employees within company-designated time frames.
  • Scheduling to census.
  • Maintain employees’ timecards in the payroll system, ensuring the correct hours are accounted for, overtime is managed, and time‑off requests are promptly addressed.
• Oversees operational aspect of assigned program(s).
• Participates in managing vendor relationships and services.
• Coordinates client admissions/transitions into the program and discharges/transitions out of the program, working closely with the Director of Clinical Operations, Admissions department, and other Lightfully program leaders.
• Provides orientation and support for new clients as they join and adjust to the milieu.
• Works with team to find new ways to staff efficiently, optimize staff strengths, and ensure the highest level of client care.
• Reviews Perception of Care results and make revisions/suggestions to program offerings, as needed.
• Ensures that incident reports are completed and addressed with Director of Clinical Operations and, VP of PHP/IOP Operations, and Director of Care Compliance.
• Upholds client confidentiality and maintains professional boundaries, demeanor, dress, and interaction with clients, family members, visitors, and coworkers.
• Works closely with the Director of Care Compliance to ensure an environment of safety and compliance, including off‑site apartments (where applicable).
• Performs other duties, as assigned.

• Excellent management and supervisory skills.
• Excellent organizational and time management skills.
• Excellent written and verbal communication skills.
• Basic computer literacy in Microsoft Office programs, including Microsoft Word, Excel, and PowerPoint.
• Ability to navigate electronic medical record systems.
• Ability to speak English fluently is required; ability to speak Spanish is preferred.
• Ability to maintain confidentiality.
• Ability to track multiple initiatives simultaneously.

• Must have the ability to communicate with individuals via phone, electronic correspondence, and in-person.
• Ability to operate in occasionally noisy environments.
• May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs.
• Able to work…