Rental Programs Manager

Rent Housing Programs Manager

The City is seeking an experienced and collaborative Rent Housing Programs Manager to lead the City's newly established and integrated rental housing program and help advance effective, equitable, and legally compliant tenant and landlord protection services.

Under administrative direction, the Rent Housing Programs Manager oversees program staff, operations, contracts, and strategic initiatives related to residential rent stabilization, rental registry administration, short term rental administration, rental support and mediation, tenant and landlord education, regulatory compliance, and enforcement. The position serves as a key liaison to tenants, property owners, housing advocates, community organizations, legal service providers, and regulatory agencies, while providing direct staff support to the Rent Stabilization Board.

The ideal candidate will bring strong knowledge of California landlord-tenant law, local rent stabilization and tenant protection ordinances, fair housing requirements, mediation and administrative hearing processes, public administration, and regulatory compliance. The role also requires demonstrated skill in policy development, data analysis, contract and budget management, community engagement, and supervision of professional and technical staff.

This is an opportunity for a thoughtful, solutions-oriented public-sector leader to manage a complex and highly visible program, develop sound policies and procedures, strengthen customer service and operational performance, and foster constructive relationships across a diverse range of stakeholders.

Knowledge of:

• California residential landlord-tenant law, including the Costa-Hawkins Rental Housing Act, the Tenant Protection Act of 2019 (AB 1482), Civil Code sections governing rent, security deposits, and evictions, and applicable provisions of the California Code of Civil Procedure.
• Principles, practices, and legal frameworks of local rent stabilization ordinances, including rent adjustment methodologies, petition processes, just cause eviction protections, and Rental Registry administration.
• Principles and practices of mediation and alternative dispute resolution applicable to residential tenancy disputes.
• Federal, state, and local fair housing laws and regulations, including the Fair Employment and Housing Act (FEHA) and the federal Fair Housing Act.
• Principles and practices of public administration, including municipal budgeting, procurement, program evaluation, and performance measurement.
• Principles and practices of quasi-judicial administrative hearing procedures, due process requirements, and administrative adjudication.
• California Public Records Act and CCPA/CPRA requirements as applied to program records and data systems.
• Principles of public outreach, community engagement, and multilingual communication in diverse urban communities.
• Current technology platforms for rental registry administration, case management, and public-facing program portals.
• Principles of supervision, training, and personnel management.

Skill in:

• Interpreting and applying complex laws, regulations, ordinances, policies, and administrative requirements.
• Analyzing complex regulatory, operational, policy, and administrative issues and developing effective solutions.
• Applying logic and reasoning to evaluate the strengths and weaknesses of alternative solutions and recommendations.
• Planning, organizing, managing, and evaluating multiple programs and projects.
• Communicating effectively, both in writing and orally.
• Preparing and presenting clear and concise reports, recommendations, policies, procedures, and public information.
• Public speaking and presenting information to City Council, boards and…