Program Manager

Status:
Full-Time, Exempt | Payrate: $75,920/Annually |

Schedule:

Monday - Friday 8:30 a.m.

- 5:00 p.m. (On call as needed)

Reports to:

Regional Director, Emergency Services Department:
Emergency Services Region:
Santa Barbara County

Job Summary:

The Program Manager is responsible for overseeing the day-to-day operations of the Emergency Shelter Program and ensuring a guest-centered and housing-focused approach. Key duties include coordinating program services, developing community partnerships, and supervising staff, including navigation and outreach teams. This position contributes to maintaining facility security, managing budgets, and fostering positive relationships with community partners, while upholding the agency’s values and mission.

Essential Duties and Responsibilities:

Emergency Shelter Program Goal:
Ensure a safe, housing-focused and client-centered shelter that maintains accurate data and strong communication with community partners

Oversee guest services and ensure a guest-focused, trauma-informed delivery

Coordinate with internal teams ensuring a housing-focused operation

Encourage and discuss progress toward housing with shelter guests

Coordinate calendars and services provided by partner agencies

Oversee the collection and distribution of donations

Assist with monitoring facility security and maintenance

Ensure enforcement of our good neighbor policies

Assist with securing necessary resources

Oversee collection, input, and distribution of intakes/summary sheet /reports

Develop new partnerships with other agencies in order to enhance our current services

Manage program budget

Facilitate Resident Advisory Council and partnership meetings

Community Relations Goal:
Positively advance agency’s reputation in the broader community

Maintain active involvement with neighbors, program partners, and community service organizations

Attend meeting with various stakeholders, partners, and organizations

Staff Management and Support Goal:
Elicit optimal performance from staff and promote Mercy House values

Provide oversight and lead by example in the direction of reporting staff

Oversee the onboarding of new direct reports and coordinate on going trainings

Foster a spirit of teamwork and culture that is consistent with the agency's values

Maintain transparent communication with staff, supervisors, and all agency partners. Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication

Assist and cover shifts including operating a shuttle bus for shelters that operate a shuttle

Assist in various aspects of staff's duties

Assist in coordinating and managing on-site volunteers

Assist in coordinating and managing special group events and holiday events

Provide crisis/conflict intervention

Conduct 90-day, midyear, and annual reviews

Miscellaneous

Must participate in networking functions and community meetings

Attend staff meetings and training workshops as needed

Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications

Perform ad hoc projects as appointed by Supervisor

Education and Experience Associate's degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issue

Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs

Ability to perform crisis intervention as needed

Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused

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