Veterinary Client Patient Liaison, Surgery

Overview

Client Patient Liaison - Advanced Veterinary Specialists | Compensation range: $21 - $25 hourly.

Advanced Veterinary Specialists (AVS) in Santa Barbara is a premier 24-hour specialty and emergency veterinary hospital dedicated to providing exceptional care to pets in need. Our state-of-the-art facility offers comprehensive services, including emergency care, internal medicine, surgery, oncology, and critical care, supported by a team of board-certified specialists and highly skilled veterinary professionals. We pride ourselves on fostering a compassionate, collaborative environment where pets receive the best possible care.

As the Client Patient Liaison for our Surgery Department, you’ll play a vital role in ensuring a smooth and supportive experience for both clients and staff. You’ll be the central point of contact for pet owners—helping them navigate scheduling, communication, and billing—while collaborating closely with our clinical team to ensure continuity of care.

• Scheduling & Coordination: Manage surgery consultations and follow-up appointments, ensuring efficiency and excellent client experience.
• Client Communication: Serve as the primary liaison for incoming calls and messages related to surgical patients. Provide timely, compassionate, and informative responses to client inquiries.
• Billing Support: Assist clients with estimates, billing questions, and insurance-related documentation. Partner with the billing team to resolve concerns quickly and clearly.
• Record Management: Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions.
• Team
  
  Collaboration:
  
  Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly.
• Customer Service: Deliver exceptional, empathetic service to every client, every time—supporting pet owners through the surgical process with care and professionalism.

• Prior experience in a veterinary, medical, or client-facing service environment
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Familiarity with veterinary scheduling and medical records systems (preferred)
• A proactive, compassionate, and detail-oriented mindset

• Experience in a veterinary, healthcare, or customer service role.
• Excellent organizational and multitasking skills.
• Strong communication skills, both written and verbal.
• Familiarity with scheduling software and electronic medical records (EMRs) preferred.
• Ability to handle sensitive and confidential information with discretion.
• Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets.

• Office setting within a hospital environment.
• May require occasional weekend or evening hours, depending on client needs and department operations.

• Full-time benefits: health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms
• Highly competitive and comparable wages based on experience and skill set.
• Competitive Vet Assistant and RVT CE allowance annually
• Vet Bloom access:
  Race approved continuing education, training, and curriculum library
• License application and renewal reimbursement for RVTs
• Opportunities for growth and advancement

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.

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Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.…