Service Technician III Floater - Serving Santa Barbara​/Goleta, CA

The Service Technician III - Floater is responsible for maximizing the value of the asset for the owner. This includes maintaining and repairing the physical condition of apartment units and the apartment community to ensure quality appearance and operational efficiency according to company standards and performing routine inspections, preventative maintenance, and repairs on plumbing, electrical, HVAC systems, appliances, and other building systems.

Addresses tenant maintenance requests, by diagnosing and resolving issues related to plumbing, electrical, or mechanical systems. Effective communication with tenants, property managers, and other team members is essential for efficient operations. Must comply with Fair Housing and other Federal and State laws and adhere to safety codes and company policies. May lead a team of one or more technicians. The Service Technician III – Floater provides day-to-day maintenance support to multiple communities of different sizes and styles throughout the portfolio, as needed and works closely with the on-site Service Technicians to diagnosis, repair, turn, and service units according to company standards.

The Service Technician III – Floater has a specific home base community and floats to several apartment communities as needed. Interfaces with external/internal customers and residents on a regular basis and should be flexible with availability depending on the needs of the property.

• Ensure an adequate number of make-ready units are available.
• Responsible for preventative maintenance throughout the community.
• Inspect vacant apartments and create work orders to ensure units are ready for rent within 7-10 days.
• Respond to resident service requests by making informed technical decisions to diagnose and repair HVAC, electrical, plumbing, pool, carpentry, drywall, and appliance issues.
• Diagnose, repair, or replace fixtures, address water leaks, perform electrical inspections, and repair or replace entry and shower doors, cabinets, shelving, gas or electrical appliances, caulking, filters, hardware, locks, screens, windows, curtains, drawers, etc.
• Ensure service work orders accurately document the work performed, with corrective actions aligned to the core principles of electrical, plumbing, mechanical, HVAC, carpentry, painting and drywall, flooring, remediations, water intrusions, and appliance systems.
• Provide and uphold the highest standard of customer service.
• Work closely with the Community Manager and staff to deliver exceptional customer service, quality, efficiency, and cost-effective solutions.
• Schedule, communicate, and supervise all vendor activities.
• Participate in the emergency after-hours "On-Call" rotation program as required.
• Obtain bids and negotiate pricing with vendors and contractors when necessary.
• Coordinate delivery and work schedules with vendors.
• Foster strong public relations with residents, co-workers, company staff, and vendors through a positive attitude and building resident trust.
• Consistently maintain a friendly and courteous demeanor with residents and team members.
• Provide training to residents as needed.
• Take responsibility for exceeding expectations with a positive and responsive attitude.
• Monitor, respond to, and communicate the status of service work orders until completion to ensure customer satisfaction.
• Address resident concerns promptly or elevate to a Community Manager within 24 hours.
• Assist in organizing and preparing for community activities and events.
• Train lower-level technicians in all their areas of advanced knowledge.
• Ensure the shop is organized and tidy for efficient inventory assessment.
• Manage parts inventory and prepare monthly inventory reports.
• Keep tools, equipment, and workspace organized and in good working condition, requesting replacements as needed.
• Use of various equipment, such as wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, and various types of ladders.
• Use of various machinery, such as pumps, compressors, blowers, electric and hand-powered augers, etc.
• Use of measuring devices, such as voltmeters, ohmmeters, testing meters, PH tests, etc.
• Special projects as assigned.