PSH Case Manager; South

The PSH Case Manager will provide case management and supportive services to clients participating in the PSH program who are housed in permanent supportive housing and/or other housing locations throughout South County. The position will be based out of New Beginnings’ Santa Barbara office. Because PSH clients may be housed at different properties and locations throughout the community, the Case Manager will provide services both in the community and in clients’ homes, as appropriate.

The Case Manager will report to New Beginnings and will meet with client participants to provide supportive services and promote housing retention, community integration, life skills, coordination with housing and community providers, and improved mental health and wellness. The position will work collaboratively with clients, property managers and housing providers, community partners, healthcare providers, and other service providers to help clients maintain stable housing and achieve their individual goals.

• Facilitate the connection and enrollment of clients into eligible and applicable community programs and resources;
• Support clients in maintaining and succeeding in their housing, working collaboratively with property managers, housing providers, neighbors, and existing case management providers as needed;
• Strive to recognize the best in each client and support them through building relationships and utilizing motivational interviewing and strength-based case management techniques;
• Provide client engagement by welcoming clients to their new community, addressing basic needs, establishing trust, and assisting clients with understanding the services and resources available to them;
• Meet with clients on a regularly scheduled basis at their housing location, in the community, or at other appropriate locations, and document progress, strengths, and services provided in progress notes and HMIS;
• Provide home- and field-based services as appropriate and transport clients as needed to essential appointments that support their well-being, when able and in accordance with agency policies;
• Assist clients with understanding and abiding by their lease obligations and maintaining positive relationships with their housing provider;
• Support clients with learning and practicing fiscal responsibilities, including budgeting and managing household expenses;
• Work with community partners, housing providers, volunteers, and other organizations to provide and coordinate wellness activities, instructional and skills-building opportunities, and social activities for clients;
• Assist clients with their physical and mental health needs by providing Enhanced Care Management and Community Supports, including support and linkage to appropriate healthcare, behavioral health, and other community services;
• Provide ongoing case management and coordination of services across multiple housing locations and community settings;
• Monitor client needs and housing stability and respond appropriately when concerns arise that may affect a client’s ability to remain housed;
• Triage emergent situations and coordinate with appropriate emergencies, crisis, healthcare, housing, or other community resources as needed; and
• Participate in client review meetings and provide input to housing providers, the Housing Authority, community partners, and other involved service providers as appropriate.

• Previous experience working with people experiencing homelessness, chronic homelessness, low-income and marginalized populations, the aging population, and/or individuals living in permanent supportive housing is strongly preferred.
• Bachelor’s or Master’s Degree or higher in Human Services or a related field preferred; a minimum of one…