Software Engineer, AI Engineer, Cloud Engineer - Software

ABOUT ARTERA

Our Mission:
Make healthcare #1 in customer service.

What We Deliver:
Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more.

Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Our Impact:
Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually.

Our award-winning culture:
Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include:
Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024);
Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025);
Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera’s Engineering Foundations team is seeking a Staff Software Engineer to help define, evolve, and scale the platform that powers next-generation patient communication—especially as we accelerate our work in agentic AI
, MCP (Model Context Protocol) servers
, and high-throughput distributed systems
. This role reports directly to the VP of Engineering and is responsible for shaping platform architecture, driving technical excellence across teams, and leading execution on high-risk or high-impact initiatives critical to Artera’s long-term success. You will be a multiplier: architecting large-scale systems, mentoring engineers, and ensuring our platform remains resilient, performant, and ready for the next wave of AI-driven patient engagement.

Technical Leadership

• Serve as a domain expert in backend architecture, distributed systems, and high-throughput IO.
• Drive company-wide architectural patterns, platform strategy, and engineering standards.
• Lead execution on complex, open-ended projects spanning multiple quarters—including 2026 initiatives in agentic AI and MCP server infrastructure.
• Own cross-team architectural buy-in and guide teams through refactors and modernization efforts.

Execution & Delivery

• Independently design and deliver large-scale features that impact multiple products or services.
• Systematically reason through system-wide implications, edge cases, and performance trade-offs.
• Identify and eliminate sources of instability, latency, and operational risk.
• Build from scratch when needed—especially for distributed IO-intensive systems.

Mentorship & Culture

• Model engineering maturity through thoughtful code reviews, documentation, and technical communication.
• Mentor engineers across teams; elevate their understanding of architecture, debugging, reliability, and AI-era best practices.
• Foster a blameless culture that encourages learning, experimentation, and continuous improvement.
• Champion transparency, clear communication, and strong cross-functional collaboration.

Collaboration

• Partner with product, design, and data/ML teams to translate complex technical ideas into practical, user-centered solutions.
• Provide architectural guidance on story-level decisions within your domain.
• Advocate for engineering-focused improvements in process, tooling, reliability, and developer experience.

• Bachelor’s degree in STEM or equivalent professional experience
• 7+ years building and scaling cloud-native applications
• Deep experience with event-sour…