Client Success Manager

Aon is looking for a Client Success Manager - Hybrid or Remote!

Are you seeking a role that gives you the opportunity to partner with a portfolio of industry specific clients, allowing you to build relationships and provide data insights that will help them shape their compensation strategies and decisions?

As a Client Success Manager, you will be aligned to our global Radford McLagan Compensation Database supporting clients to understand year over year changes related to job architecture, platform experience and new report deliverables.

As industry lines continue to converge and create new challenges as well as opportunities to attract, retain and motivate talent, the Radford McLagan Compensation Database is the world’s leading source of benchmark compensation data to drive better workforce decisions.

This is a hybrid role with the flexibility to work both virtually and from our Santa Clara, CA office. The ideal candidate will sit in California as that is where the majority of the clients will be.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

• You will work to drive client retention by providing your portfolio with daily support around job architecture, survey publications, data lifecycle and platform experience.
• Through regular interaction you will ensure that all client compensation data submission obligations are fulfilled.
• There will be the opportunity for you to work on specific projects, delivering job matching and benchmarking services to clients.
• This role is uniquely placed to give you exposure to other internal teams and colleagues of all seniorities, and you will be encouraged to promote product and service awareness to your clients.

As a Client Success Manager, you will develop a broad skillset as the roles covers both technical data analysis as well as client interaction and relationship management.

You will work in a team of industry specialists, where you will have an active voice to drive efficiency and process change, so that we continue to delivery exceptional service to our clients.

• You will be required to use Excel to a proficient level and must be comfortable explaining and presenting data and insights to clients in a clear and concise manner.
• With an emphasis on "team" and "collaboration" associated with the role, you must be able to demonstrate these behaviors within a previous position, ideally within the consulting or business service sectors.
• The compensation landscape is constantly evolving and so a need to embrace and welcome change will be required.
• Understanding the importance of client experience is key to the success of this role.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance;

optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life…