Global Client Partner

Global Client Partner

Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at Qualitest.

We are looking for a Global Client Partner to join our growing team in the Bay Area, CA, United States. This is a Hybrid role.

Reports into the US Technology Sector Head, working out of the West Coast Bay area.

Directly responsible for partnering with one or more large and strategic technology clients, who are one of the top‑5 tech giants in the US and are global in nature. Ownership and accountability for client engagement, collaborating with internal and client stakeholders to provide complete solutions and capabilities to deliver client outcomes.

Accountable for the global P&L, client and employee satisfaction for the engagement. Shape and drive initiatives to accelerate revenue growth, improve P&L, build and execute strategic growth plan for the client engagement. Collaborate with Marketing, Inside Sales, Account Management, delivery management and Centers of Excellence to develop strategic plans to accelerate revenue and margin performance.

Build deep client relationships, accelerate revenue and margin growth, operate client engagement in a global operating model, deliver services across Qualitest services spectrum for a large Technology client based out of west coast.

• Increase in revenue and $ACV pipeline
• Expansion of pipeline across all services
• Improvement in Gross Margins. GM%
• Relationships with current senior stakeholders, building new relationships in lines of business, creating opportunities for cross‑sell and upsell of services
• Revenue growth and pipeline growth for AI data services (Real world data that are input to fine‑tune AI algorithms)
• Tracking of pipeline growth metrics (e.g. qualified leads, weighted $ ACV, % win rates)

• Resolve customer concerns and requests efficiently.
• Build, assess and continuously improve account strategies to meet financial and operational targets.
• Build new client relationships through meetings, presentations, calls, networking, and campaigns.
• Coach, mentor and guide account managers into building deeper client relationships and solution capability for the individual lines of business that they operate in.
• Monitor client satisfaction and update strategies when necessary.
• Create business proposals, solution construct, pricing strategies for clients and management.
• Negotiate new business contracts with clients.
• Offer services, IPs, solutions and consultations for clients.
• Build a global operating model for the client to operate uniformly across regions and provide a cohesive set of services and delivery metrics.
• Encourage sales among current and new clients within the account.
• Work across leadership team to design and implement specific GTM initiatives:
• Improving customer insights (e.g. win/loss analysis) and competitor insights (e.g. go‑to‑market strategies and investments).
• Refine sales strategy, develop strategic campaigns, build muscle to address growth areas.
• Identify priority services, target personas.
• Making the business case for strategic investments to penetrate the addressable market.
• Optimize best practice playbooks, processes, role definitions.
• Account planning and account management (up‑sell, cross‑sell).
• Expand footprint in newer lines of business within client.
• Collaboration with Centers of Excellence (pre‑sales technical experts).
• Optimize weekly and monthly revenue management meetings.

Prepare materials for monthly business reviews, forecast reviews and margin improvement plans.

• Strong sponsorship for driving one of the largest technology accounts at Qualitest.
• A data‑driven, fast pace company culture.
• Rapid decision making.
• Ability to make strategic investments.
• Ability to create break‑through results stories.
• Highly innovative business e.g. use of AI across the Software Development Lifecycle, building leading‑edge solutions for this client.