Process & Solutions Confirmation Leader

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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

About Med Tech:
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Johnson & Johnson Services Inc. is recruiting for a Director, Process & Solution Confirmation Lead
. This position can be based in most J&J MT office locations in the US and Puerto Rico. This is a fixed‑term role for 2 years.

The Director will be part of the Med Tech Supply Chain Digital organization, a transformation office aiming to modernize our end‑to‑end Supply Chain digital capabilities by transforming our disparate business processes, through the adoption of industry best practices, state‑of‑the‑art technologies, and standardization across the extended ecosystem where our core business processes and products operate.

The role will lead an extended team of experts accountable for driving the definition and harmonization of US Supply Chain business capabilities integration. These experts will be core team members of various multi‑year, highly complex, global programs that will transform our Med Tech Supply Chain.

The leader will be an expert within the Logistics, Customer Service and Order to Cash functional space, enabling and standardizing core business capabilities and products to meet critical business process needs within these functional areas. This will be achieved by partnering across key stakeholder groups to understand as‑is business needs/capabilities, benchmarking, continuous improvement, consistent process documentation, and product deployment through the various programs.

This individual must leverage a refined, multi‑functional toolset of business expertise, technical knowledge, and digital acumen to effectively interact with a breadth of business stakeholders and global process owners. The successful candidate must be able to engage and operate with program teams at an execution level, as well as with senior leadership at a strategic level.

• Drive global OTC core business capability standardization, alignment, and adoption. Ensure successful delivery through program execution.
• Responsible for Global Template translation from design to solution confirmation for OTC / Logistics / Customer Service ERP capabilities. Ensure key business processes and capabilities are designed and deployed in an integrated and effective manner within program timelines and scope.
• In collaboration with senior leaders, ensure design aligns strategies and roadmaps; ensure ongoing integrity of global template through the US solution confirmation and deployment activities.
• Partner with global team of Supply Chain experts in design, development, maintenance, and improvement of global business processes for respective areas of responsibility.
• Ensure quality delivery of team deliverables on time and within budget.
• Develop and deliver program presentations for senior‑level Med Tech stakeholders to advise on historical and future program status.

• Minimum of bachelor’s degree required; advanced degree or MBA is desirable.
• Requires a minimum of 5 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs.
• Requires a minimum of 5 years of supply chain business experience, including SAP/ERP capabilities.
• Requires a minimum of 3 years of business process design, engineering, or optimization.
• Requires strong knowledge of Med Tech Supply Chain.
• Demonstrated hands‑on project delivery required.
• Experience in designing, developing, implementing, and managing operational technological processes within a global organization required.
• Excellent interpersonal and negotiating skills, with proven ability to influence/collaborate to get to desired result.
• Requires people management and development experience.
• Strong…