Senior Production Manager, Robotics Lab Operations

Welo Data,a Welo Global brand,is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally.

Theydeliverthe human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts, at every stage from training through deployment. Itsglobal network of 500,000+ vetted expertsspans
300+ languages and locales, enabling high-quality multilingual data creation and structured model evaluation across the full spectrum of modern AI applications — from large language models and voice and speech systems to agentic workflows and robotics and embodied AI. This breadth of linguistic, cultural, and domainexpertiseenables Welo Data to address critical AI development challenges, including safety, bias, inclusivity, and cross-lingual reliability.

A unified global operating model, led by specialized program and quality experts and grounded in assessment-driven talent selection, localized rubrics, and continuous calibration, ensures consistent performance across languages, domains, and modalities.

Underpinning all of this is NIMO™ (Network Identity Management and Operations), Welo Data's proprietaryidentityand fraud-prevention framework. Built tomaintaindata integrity and workforce trust across a global contributor base, NIMO combines advanced verification, continuous monitoring, and structured QA to ensure every dataset is accurate, traceable, and culturally grounded.

We're hiring a Senior Manager, Robotics Lab Operations to run the floor. You'll own day-to-day execution across our Santa Clara robotics labs — managing the Lead layer, driving throughput and quality across a 100+ person hourly workforce operating on multiple shifts, and serving as the operational point of contact for the client.

This is a hands-on production leadership role. You're on site, on the floor, and accountable for whether the work ships on time, at quality, and safely. You'll build the management structure that makes a large hourly team run well: clear shift coverage, real supervision, consistent standards, and a team that wants to stay.

Lead the team

• Manage a team of Leads and Supervisors across multiple shifts; own their performance, development, and coverage model.
• Oversee 100+ full-time hourly data collection associates, operators, and lab technicians.
• Own staffing: headcount planning, scheduling, shift structure, attendance, overtime, and surge coverage.
• Partner with recruiting and workforce management on hiring ramps, onboarding, and time-to-productivity.
• Handle performance management and employee relations on the floor, partnering with HR on escalations.
• Build a floor culture where standards are clear, feedback is normal, and attrition stays low.

Drive operations

• Own daily, weekly, and monthly production targets across all lab programs — throughput, quality, and utilization.
• Run the operating cadence: shift handoffs, daily standups, huddles, escalation paths, and a shift-to-shift continuity model that actually holds.
• Track and report on KPIs — output per shift, quality scores, rework, downtime, fill rate, and labor efficiency.
• Identify bottlenecks and lead continuous improvement across workflows, lab layout, equipment usage, and staffing models.
• Partner with engineering and program teams on lab setup, new program launches, and capacity planning.
• Ensure labs stay safe and compliant in partnership with the Robotics Safety & Compliance Lead; enforce protocols on the floor.

Own the client relationship

• Serve as the primary operational contact for the client on-site — status, escalations, change requests, and performance reporting.
• Translate client requirements into clear,…