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Senior Customer Success Manager; Enterprise
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-10-11
Listing for:
ServiceNow
Full Time
position Listed on 2026-10-11
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
- The role of the Customer Success Manager is to act as an advocate for our customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the Service Now products they have purchased through prescriptive guidance - You will bring Service Now’s best practices, innovations, and capabilities to help customers achieve their goals
- You will oversee the engagement and outcomes for customers in your portfolio
- Ensure customers are technically healthy and on the most recent version of our product
- Leverage existing Success Plays to assist customers, but also assist new Success Plays
- Work with customers to create new use case/success stories
- Ensure that customers obtain the maximum value from their Service Now investment and use their licenses
- Guide other Service Now teams to address customer issues
- Oversee projects identified by leaders
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
- Minimum 7 years of related work experience; OR equivalent work experience
- Creativity with comfort running projects independently
- Improve complex issues through analysis and resolution
- Succeed in working collaboratively
- Service Now certifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
Position Requirements
10+ Years
work experience
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