Customer Service Representative, Call Center Support

NVIDIA Support Role

This role is supporting NVIDIA. Variable schedule (must be available for schedule changes and overtime).

Education:

Minimum of a high school diploma or equivalent experience.

Required

Skills and Experience:

Excellent verbal and written communication skills. A strong attendance record is required. Ability to handle confidential matters with discretion. 3+ years of experience. Mature mindset focusing on being accountable, dependable, and culpable. Able to work in a fast-paced environment. Flexible with schedule changes, lunch changes, OT, and work assignments. Articulate, hard-working, and quick on your feet with the ability to present information concisely.

Knows how to organize and prioritize work smoothly with good time management. Can thoughtfully work both collaboratively and independently with little supervision. Critical thinker with excellent problem-solving skills. Works well with a variety of people and partners with a positive customer service. Comfortable using computer systems, CRM software and relevant tools to access customer data and log interactions.

Responsibilities:
Answering world-wide incoming calls supporting customers, vendors, addressing inquires, concerns and providing information about products and services. Make outbound calls as needed for follow-up support. Document and track customer interactions in system, ensuring all information is accurate and up-to-date. Resolve customer complaints or issues by identifying the problem and providing appropriate solutions. Escalate unresolved issues to higher level support or management when necessary.

Meet or exceed performance metrics such as call handling time, customer satisfaction and issue resolution. Provide product and service information, explain process or policies and guide customers through troubleshooting steps if applicable. Handle sensitive or confidential customer information with care adhering to privacy policies. Collaborate with team members and supervisor to continuously improve customer service processes. Maintain a calm and professional attitude in stressful or high-volume situations.

Support an influx of customer emails for various customer programs by responding to customers or rerouting to internal support teams. Continues training and development with internal sales teams for product updates and support tools.

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**