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Advanced Packaging Global Product Support Engineer

Job in Santa Clara, Santa Clara County, California, 95053, USA
Listing for: Applied Materials
Full Time position Listed on 2026-11-09
Job specializations:
Salary/Wage Range or Industry Benchmark: 124000 - 171000 USD Yearly USD 124000.00 171000.00 YEAR

Job Description & How to Apply Below

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.

The work we do together advances the world’s technology.

What We Offer

Salary: $ - $

Location:

Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities
  • Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
  • Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
  • Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
  • Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
  • Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
  • Collect process and qualification data to create product Best Known Methods (BKMs)
  • Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
  • Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
    • Functional Knowledge
    • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
    Business Expertise
    • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
    Leadership
    • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
    Problem Solving
    • Solves complex problems; takes a new perspective on existing solutions; exercises judgement based on the analysis of multiple sources of information
    Impact
    • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
    Interpersonal Skills
    • Explains difficult or sensitive information; works to build consensus

    Experience in semiconductor equipment a must.

    Experience in PVD and/or ETCH semiconductor systems preferred.

    Additional Information

    Time Type: Full time

    Employee Type: Assignee / Regular

    Travel: Yes, 20% of the Time

    Relocation Eligible: Yes

    The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal…

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