Guest Service Agent

Description

The Hilton Santa Clara is seeking an enthusiastic Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment! Come be part of one of the finest Santa Clara Four Diamond Hotels featuring 280 rooms in the heart of Silicon Valley next to the San Francisco 49'ers Levis Stadium, Great America Amusement Park and Santa Clara Convention Center.

To provide our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions.

ESSENTIAL

JOB DUTIES:

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Check departing guests out of the hotel as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints. Adhere to guest safe deposit box procedures.
• Responsible for knowledge of groups and functions in the Hotel on a daily basis.

This is a full-time position and requires flexible schedule including am and pm shifts, weekdays, weekends and holidays.

Compensation: $28.43 an hour.

The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to n or call  to let us know the nature of your request.

Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.

• Customer Service (Novice)
• ONQ (Novice)
• Microsoft Office (Novice)
• Multi-Tasking (Novice)

• Required Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.
• Required Previous Hilton OnQ System experience preferred.
• Required Previous computer experience required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Source:
Hospitality Online