Bell Attendant Job Santa Clara area,California USA,Hospitality / Hotel / Catering

Description

We are seeking a full-time Bellman with an open and flexible schedule, capable of working weekends and holidays.

Benefits

Dental, Medical, and Pension applicable to the Collective Bargaining Agreement
Vacation, sick and holiday pay
Free Parking at the hotel
Meal stipend
Education Assistance
Room Rate Discounts with any Hilton Brand Hotel
Additional Room Discounts for select hotels within portfolio
Two pairs of slip resistant shoes a year
Discount rates for travel such as car rental, theme parks, and much more

Bellman are responsible for escorting guests to and from their rooms in a professional manner. They help with guest luggage and other baggage in a careful and safe manner. To provide our guests with excellent service at the bell stand from arrival to departure. Other responsibilities includes:

Room arriving guests and assist departing guests professionally and with the utmost courtesy.

Handle all luggage, baggage, packages, etc. carefully and safely. Adhere to hotel policy for luggage storage and retrieval.

Responsible for being completely familiar with all types of guest rooms and hotel facilities.

Responsible for knowledge of groups and functions in the Hotel on a daily basis.

Provide shuttle service as needed.

Monitor and maintain cleanliness of lobby area, bell closet, porte cochere, and parking lot.

Maintain control of guest and employee laundry pickup and delivery.

Ensure all equipment is in operating order and all supplies are up to par.

Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

Assist guests with directions and use computer for maps.

Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

Assist other departments with moving boxes and equipment.

Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

Be a Team Player and encourage the teamwork attitude among staff.

Attends department and inter-departmental meetings.

Notify management of any pertinent information related to shift activities.

Be knowledgeable in all hotel emergency procedures.

Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

Ensures total guest satisfaction.

Follow supervisor’s instructions and performs other duties as directed or assigned.

Compensation: $24.02 an hour.

The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Ngoc Diep at n to let us know the nature of your request.

Qualifications

Have excellent communication skills

Behaviors

Team Player: Works well as a member of a group (Preferred)
Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School (Preferred)

Skills

Multi-Tasking (Intermediate)
Problem Solving (Advanced)
Conflict Resolution (Intermediate)

Experience

Required
Have excellent communication skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Source:
Hospitality Online

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