Workday Operations Specialist

Job Description

As a key member of our Talent & Tech Ops team, you will be instrumental in shaping the future of our HR & Recruiting function. Specializing in Workday Recruit, you will act as a proactive, detail-oriented project manager driving our recruiting technology strategy. This role is dedicated to providing the tools, systems, and processes that empower our talent acquisition professionals to find and hire the world's best talent.

• Systems Management & Optimization:
  Serve as the Tech Ops primary owner for recruiting tech, including Workday Recruit, Hired Score, and Paradox. You will be responsible for the full lifecycle of system administration, including configuration, user permissions, and maintaining data integrity. You will partner closely with our Tech Ops Capability Center team in India, who handles Tier 1 support, and may provide support to enabling business processes such as position management or supervisory org management.

• Project & Implementation Leadership:
  Lead large-scale technology projects in close partnership with PT. You will guide projects through the full lifecycle, from discovery to deployment, ensuring projects successfully meet business requirements.

• Training and Content Partnership:
  Partner closely with the Talent Enablement team by serving as the system and technical subject matter expert. You will provide technical content for training, documentation, and hosted Q&A sessions.

• Technical Subject Matter Expert:
  Act as the main point of contact for technical questions, support, and ensuring the resolution of complex issues.

• Stakeholder Communication:
  Manage a support and feature request system to address user questions, identify new requirements, and gather feedback. You will communicate system changes, updates, fixes, enhancements and best practices to all impacted users.

• Data & Reporting:
  Partner with HR, PT, and business intelligence teams to ensure seamless data integrations and accurate reporting. You will leverage your deep knowledge of Workday's reporting functions to create dashboards and reports providing leaders key recruiting metrics and trends.

Required Qualifications

• 8+ years of experience in a recruiting operations, HRIS, or talent acquisition role with a focus on system administration.

• Strong, hands-on experience with Workday Recruiting, including its configuration, business processes, and reporting capabilities.

• Proven experience playing a key role in system implementation projects, including data migration, process design, and user acceptance testing (UAT).

• Exceptional ability to communicate complex technical information clearly and concisely to non-technical audiences.

• A proactive, self-starting approach with the ability to independently troubleshoot issues and find creative solutions with minimal guidance.

Preferred Qualifications

• Direct experience with Hired Score and/or Paradox.

• Familiarity with Workday HCM, Workday Recruiting, and Google Cloud Platform (GCP).

• Solid experience with data analysis, identifying trends and using insights to drive system and process improvements.

• Project Management - Creating and executing project plans, including defining scope, managing resources, and communicating progress to deliver results on time and within budget.

• Solving Problems - Identifying problems, critically reviewing data, determining the root causes, and providing practical solutions.

Additional Information

As a key member of our Talent & Tech Ops team, you'll be instrumental in shaping the future of our HR & Recruiting function. We're looking for a self-starter who thrives in a fast-paced environment and can take ownership of critical projects from start to finish. Our team is dedicated to providing the tools, systems, and processes that empower our talent acquisition professionals to find and hire the best talent.

While our team partners with IT’s People Tech (PT) team to manage Workday, this role will specialize in Workday Recruit. As a proactive, detail-oriented project manager, you will drive our recruiting technology strategy and act as a strategic partner to our business stakeholders.