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Technical Support Engineer - Automation
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2025-12-01
Listing for:
IDR, Inc.
Full Time
position Listed on 2025-12-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cybersecurity, Network Security
Job Description & How to Apply Below
Overview
IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations.
Responsibilities- The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- 2+ years' professional experience writing & debugging JavaScript code
- 2+ years' experience in SQL scripting
- Must have experience supporting customers and/or end-users from a technical standpoint
- Must have experience providing remote administration via SSH, SNMP, WMI, Power Shell
- Experience in one (or more) Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Experience using or supporting Service Now Platforms
- Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 11 years in a row
- Mid-Senior level
- Full-time
- Information Technology
- IT Services and IT Consulting
Referrals increase your chances of interviewing at IDR, Inc. by 2x
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