Senior Specialist

Job Description (Posting)

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

We are powered by our people, a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term.

We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

The Senior Administrator in Support & Operations plays a critical role in delivering advanced technical support for Video/Telepresence and MECM solutions.

• Provide Advanced Technical Support and Troubleshooting for Video/Telepresence and MECM, performing root cause analysis to identify and implement effective solutions for complex incidents.
• Develop and manage a knowledge base by documenting solutions and best practices, contributing to training programs for new analysts and sharing insights with the support team.
• Resolve complex support tickets within agreed SLAs, collaborating with cross-functional teams to ensure seamless operation and enhance security posture.
• Ensure adherence to quality standards and regulatory requirements while implementing company policies in all support operations.

• Advanced proficiency in Video/Telepresence technologies and MECM.
• Strong analytical skills with the ability to perform root cause analysis and implement effective solutions.
• Familiarity with ITIL frameworks and best practices in support operations.
• Excellent communication skills, both written and verbal, for effective collaboration with team members and customers.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

City:
Santa Clara. Entity: INFRA. Employee Group:
Business Line FT.

Pay Range: 49,000 – 88,000. Skill (Primary): DWP-UCC-Meeting Room Solutions. Skill Level 3 (Secondary Skill
1): DWP-UCC-Virtual Events and Meetings. Skill Level 3 (Secondary Skill
2): DWP-UCC-COLLABORATION.