Senior Manager, PMO

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Digital Technology

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate Service Now's journey to become the defining enterprise software company of the 21st century.

And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers-when you work in Service Now Digital Technology, you work for them.

About the Role

We are looking for a Senior Manager, PMO to guide complex, cross-functional programs that accelerate Service Now's digital transformation and drive measurable business outcomes. This role partners closely with Product, Engineering and User Experience teams in Finance domain to translate strategy into execution, improve operational rigor, and deliver programs that scale.

The ideal candidate is a strategic problem solver, strong communicator, and disciplined program operator with experience delivering large multi-team initiatives in fast-paced environments.

What you get to do in this role:

* Drive portfolio management, including demand intake, prioritization, capacity planning, dependency mapping, and investment alignment.

* Manage a team of high-performing program managers who drive digital transformation, operational excellence, and improved ways of working across Service Now.

* Mentor and guide a diverse team using modern coaching and inclusion practices, with a strong focus on clarity, accountability, and professional growth.

* Shape and advance our Now on Now digital transformation strategy by delivering world-class enterprise experiences and measurable business outcomes.

* Deliver "Customer 0" programs that demonstrate best-in-class use of the Service Now Platform across DT and business portfolios.

* Build strong, collaborative partnerships with Product, Engineering, Finance, UX, Architecture, and other DT teams.

* Collaborate daily to share insights, align priorities, and operate as a unified, high-performing team.

* Create resource models and cost-benefit assessments to guide portfolio and program choices.

* Communicate program strategy, risks, status, and recommendations clearly to executive management.

* Use SPM, data insights, and AI-powered insights to improve visibility, forecasting, and decision-making.

* Oversee core PMO processes: planning, scoping, roadmap integration, change control, risk/issue management, release readiness, and cross-functional execution.

* Deliver programs end-to-end with clear milestones, outcomes, and measurable business impact.

* Leverage AI, automation, and advanced data insights to improve governance rigor and reduce operational friction.

Qualifications

To be successful in this role, the ideal candidate has:

* Strong portfolio management experience, including prioritization models, investment evaluation, and capacity management in Finance portfolio.

* Experience leveraging AI, predictive insights, or automation in program governance, reporting, or workflow optimization.

* 10+ years overseeing digital transformation, enterprise programs, PMO functions, or cross-functional delivery.

* Proven ability to build, mentor, and scale high-performing teams with strong execution discipline.

* Strong understanding of Agile, Scrum, and hybrid delivery methodologies.

* Excellent written and verbal communication skills with strong executive presence.

* Ability to simplify complex topics and drive alignment across global teams.

* Technically savvy with a solid understanding of workflow design, integrations, and data flows.

* Strong risk, release, and dependency management capabilities.

* High-energy, self-starter mindset with strong adaptability in dynamic environments.

* Ability to quickly learn new tools, systems, and processes-especially the Service Now Platform.

* Prior experience with the Service Now Platform or SPM is a major plus.

* Background in Finance workflows is a bonus.

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