ServiceNow Enterprise Architect

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Salary: $ - $

Location:

Austin,TX, Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Service Now Architect, you will play a key role in designing and guiding the implementation of complex Service Now solutions across multiple platforms and modules. You will leverage your deep knowledge of Service Now’s capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.

• Solution Architecture: Lead the design and implementation of end-to-end Service Now solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other Service Now applications.
• Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for Service Now implementations.
• Customization & Configuration: Oversee the customization and configuration of Service Now modules, ensuring best practices and scalability.
• Integration Design: Architect integrations between Service Now and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization: Identify opportunities to optimize Service Now environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of Service Now environments, including the proper management of data, access control, and system configurations.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on Service Now architecture, process automation, and platform capabilities.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new Service Now releases and features.

• Experience: 5+ years of hands‑on experience designing and implementing Service Now solutions, with at least 3 years in a lead or architect role.
• Technical
  
  Skills:
  
  
  • Expertise in Service Now architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB.
  • In-depth knowledge of Service Now platform capabilities, modules, and best practices.
  • Proven ability to design and implement scalable Service Now solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment.
  • Extensive experience with Service Now integrations using REST, SOAP,…