Advisory Solution Consultant Federal CivilianTribesHealthcare

Job Description

As a member of our Federal Healthcare Solution Consulting team, you will have a major impact on our future success by supporting the Tribes territory across the US in addition to Indian Health Services (a division of HHS). You will guide revenue for our full suite of products and partner with Sales, Product Management, our Specialist teams as well as the SN ecosystem of partners.

This is a hands‑on technical, pre‑sales consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

This Advisory Solution Consultant role is a technical consultant with the advanced ability to develop, position and provide product‑specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Serve as a pre‑sales technical and domain expert across our entire suite of solutions supporting a federal tribes‑healthcare territory
• Lead discovery workshops to understand agency goals, uncover mission and operational challenges, and align Service Now capabilities to measurable outcomes
• Design and deliver tailored product demonstrations and value stories that showcase Service Now’s differentiated impact across AI, automation, and workflow optimization
• Collaborate with Sales, Product Management, and Partners to develop solution strategies and drive successful pursuits
• Translate customer needs into actionable insights and provide feedback to Product Management to influence future product enhancements
• Contribute to team growth by sharing best practices, reusable assets, and lessons learned across the Solution Consulting community
• Stay informed on tribal and federal healthcare modernization initiatives, competitive trends, and emerging technologies in AI, analytics, and workflow automation
• Represent Service Now at industry events, user groups, and executive briefings, helping position the platform as the strategic foundation for modernization

• 7+ years of pre‑sales solution consulting, solution consulting or sales engineering experience, preference of Tribal Nation knowledge and/or Indian Health Services experience
• Technical curiosity and knowledge of cloud and SaaS solutions - Experience with the Service Now platform is a plus
• Experience working collaboratively across Sales, Product, Marketing, Partners, and Professional Services to deliver unified customer outcomes
• Expertise in territory management, pipeline strategy, and opportunity execution
• Excellent communication and storytelling skills, with the ability to engage both executive and technical audiences
• Knowledge of federal mission areas such as HR modernization, shared services, workforce optimization, IT service delivery, or healthcare operations
• Passion for innovation, AI, and transforming how the federal government serves citizens and employees
• Ability and willingness to travel as required (up to 75% U.S. travel)

You’ll be part of a mission‑driven team helping Tribal Nations and Indian Health Services modernize how they operate, serve, and innovate. At Service Now, we believe the future of Tribes and Federal Healthcare is Now — and you’ll be helping build it every day.

For positions in this location, we offer a base pay of $146,625 - $241,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees…