Advisory Solution Consultant - Federal Civilian​/Tribes-Healthcare

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Federal Healthcare Solution Consulting team, you will have a major impact on our future success by supporting the Tribes territory across the US in addition to Indian Health Services a division of HHS. You will guide revenue for our full suite of products and partner with Sales, Product Management, our Specialist teams as well as the SN ecosystem of partners.

This is a hands‑on technical, pre‑sales consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

• Serve as a pre‑sales technical and domain expert across our entire suite of solutions supporting a federal tribes‑healthcare territory
• Lead discovery workshops to understand agency goals, uncover mission and operational challenges, and align Service Now capabilities to measurable outcomes
• Design and deliver tailored product demonstrations and value stories that showcase Service Now’s differentiated impact across AI, automation, and workflow optimization
• Collaborate with Sales, Product Management, and Partners to develop solution strategies and drive successful pursuits
• Translate customer needs into actionable insights and provide feedback to Product Management to influence future product enhancements
• Contribute to team growth by sharing best practices, reusable assets, and lessons learned across the Solution Consulting community
• Stay informed on tribal and federal healthcare modernization initiatives, competitive trends, and emerging technologies in AI, analytics, and workflow automation
• Represent Service Now at industry events, user groups, and executive briefings, helping position the platform as the strategic foundation for modernization

7+ years of pre‑sales solution consulting, solution consulting or sales engineering experience, preference of Tribal Nation knowledge and/or Indian Health Services experience

• Technical curiosity and knowledge of cloud and SaaS solutions – Experience with the Service Now platform is a plus
• Experience working collaboratively across Sales, Product, Marketing, Partners, and Professional Services to deliver unified customer outcomes
• Expertise in territory management, pipeline strategy, and opportunity execution
• Excellent communication and storytelling skills, with the ability to engage both executive and technical audiences
• Knowledge of federal mission areas such as HR modernization, shared services, workforce optimization, IT service delivery, or healthcare operations
• Passion for innovation, AI, and transforming how the federal government serves citizens and employees
• Ability and willingness to travel as required (up to 75% U.S. travel)

You’ll be part of a mission‑driven team helping Tribal Nations and Indian Health Services modernize how they operate, serve, and innovate. At Service Now, we believe the future of Tribes and Federal Healthcare is Now — and you’ll be helping build it every day.

We approach our distributed world of work with flexibility and trust. Work personas flexible, remote or required in office are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender…