IT Production Support Engineer
Listed on 2025-12-27
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IT/Tech
Technical Support, IT Support
Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas
Cloud Security
Dev Sec Ops
Network Security
Security Operations
Deep understanding of the product/application functionality, architecture, and technical components to diagnose complex issues.
Ability to troubleshoot intricate technical problems across various systems and platforms.
Proficient in utilizing debugging tools and techniques to identify root causes.
Acting as the primary point of contact for escalated customer issues, providing timely and accurate solutions.
Communicating effectively with customers to understand their needs and manage expectations.
Proactively identifying potential customer concerns and taking preventive measures.
Managing critical incidents, coordinating with‑functional teams to quickly resolve high‑priority issues.
Performing root cause analysis to prevent recurring problems and implement corrective actions.
Maintaining accurate documentation of incidents and resolutions in the ticketing system.
Required to work in the shift model to provide global and on‑call support.
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