Senior Systems Engineer - Federal - 3rd Shift

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Please Note: This position will includesupporting our US Federal Government Cloud Infrastructure.

This position requires passing a Service Now background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

As a Senior Systems Engineer on our Sys Eng OODP Operations team, you will help deliver 24x7 support for our Government Cloud infrastructure. The Federal Sys Eng OODP Operations Team has 3 shifts that provide 24x7 production support for our Big Data Government cloud infrastructure.

Below are some highlights.

• 4 Day work week (Wednesday to Saturday OR Sunday to Wednesday)
• No on-call rotation
• Shift Bonuses for 2nd and 3rd shifts
• This is a 3rd Shift position with work hours from 11 pm - 10 am Pacific Time

The Cloud Infrastructure Systems Engineering team at Service Now is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. We are looking for a skilled Systems Engineer who can help craft the technology and processes needed to sustain Service Now’s growth while gaining valuable experience in modern systems and software development.

• Write and maintain software‑defined declarative infrastructure, at scale.
• Deploy, scale, and manage containerized applications using Kubernetes
  , docker
  , and other related tools.
• Strong understanding of traditional relational databases like MySQL or PostgreSQL
  . Ability to write queries, perform joins, and optimize basic SQL queries.
• Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable.
• Build orchestration workflows by leveraging features of the Service Now platform.
• Research and implement new open‑source and commercial tools, technologies and methodologies
• Collaborate with peer teams who have built world‑class networking and orchestration solutions

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analysing AI‑driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of related experience with a Bachelor’s degree; or 3+ years and a Master's degree; or a PhD with 3+ years of experience; or equivalent experience
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others’ knowledge. To succeed, you will need to investigate and discover on your own.
• Deep understanding of Kubernetes architecture, concepts, and operations
• Experience working with Victoria Metrics, Postgres, Redis, Prometheus, and Grafana
• You are very comfortable building and maintaining Linux‑based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc.
• Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMWare vSphere, etc.
• You are comfortable designing, authoring, testing, and debugging code in a popular systems language such as…