Data Center - Technical Support Services Consultant

Data Center - Technical Support Services Consultant

FTE w/Benefits

Santa Clara, CA - PST hours

Technical support services working in Client's Data Center technologies.

• Perform equipment installations – compute, network, storage, racks, PDUs, cabling, etc.
• Closely monitor infrastructure to prevent failures and service degradation
• Assist in diagnosing, troubleshooting, and escalating any problems internally and externally
• Work with other Operations teams on troubleshooting and resolution of problems including hardware failures and physical connectivity problems
• Communicate and coordinate with remote hands in remote datacenters
• Maintain impeccable documentation around our datacenter configuration
• Set standards of excellence for all datacenter operations
• Maintain asset inventory – both installed and spares
• Perform all shipping and receiving duties including RMA activities
• Maintain clean and orderly premises at all times
• Update and work on tickets and tasks assigned in a timely manner
• Follow change management process
• Participate in off‑hours change windows

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field.

• Flexible work options
• 401(k) with 150% match up to 6%
• Employee Share Ownership Plan
• Medical, Prescription, Dental & Vision Insurance
• Life Insurance
• 100% Company‑Paid Mobile Phone Plan
• 3 Weeks PTO + 7 Paid Holidays
• Paid Parental Leave
• Adoption, Surrogacy & Cryopreservation Assistance
• Subsidized Back‑up Child/Elder Care & Tutoring
• Career Planning & Coaching
• $5,250 Tuition Reimbursement & 20,000+ Online Courses
• Employee Resource Groups
• Counseling & Support for Physical, Financial, Emotional & Spiritual Well‑being
• Disaster Relief Programs

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands‑on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a Dev Ops approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.