Data Center Technician IC

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Milestone is seeking a mid-level Data Center Technician to apply their technical skills in a fast-paced and complex environment. Having an extensive working knowledge of server hardware, data center infrastructure and the desire to participate in projects happening in the data centers and data rooms is crucial to this role. Work with client teams to perform data center repairs and technician duties such as provisioning, repairs, decommissioning, moves, troubleshooting, shipping, and inventory management.

Help ensure operational readiness of hardware by consistently offering detailed, ongoing feedback. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The candidate should also have working knowledge and experience in several of the following core areas:
Networking, Programming/Scripting, Hardware and OS repair.

• Work within the clients ticketing system and SLA’s in support of the health of the clients server fleet
• In-depth usage of command-line tools and techniques, both Linux and client-specific
• Perform root cause analysis of complex technical issues and drive resolution
• Hardware installation, rack and stack, cabling, provisioning, and decommission
• Coordinate with internal Data Center teams on dependent tasks (e.g. Network configuration on a rack that is needed for a new server)
• Responsible for assisting with projects (new capacity, as well as retrofits) and repairs throughout the data center, including partnering with cross functional teams to achieve success
• Understand and debug hardware, and Linux and Windows OS related issues using command-line tools and techniques
• Rack integration
• Device/System configuration and flashing firmware
• System troubleshooting with remote engineers
• Hardware diagnosis and/or repairs – Familiarity with server hardware/configurations, oob (ipmi/idrac), part swaps, isolating failed components
• Document installation, repair procedures, and rack layouts
• Provide feedback for HW troubleshooting, testing, and installation
• Validate repair documentation for hardware and configurations
• Support on-site vendor visits by escorting and assistance with internal tools
• Asset/Inventory Management and performing audits – Ex: mac address updates
• Equipment support RMA
• Assist in the standardization of hardware for production, tooling, and automation
• Assist in the development of hardware requirements and specifications assist with projects (new capacity, as well as…