Cloud FinOps Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team:

Join the Global Cloud Services organization and manage Public Cloud Cost & Usage governance team.

Bring your expertise in managing migration to Public Cloud and work with an exceptional team experienced in across cloud engineers, customer experience, product managers, data engineers and capture immense value.

Role:

This role will be responsible for establishing long range plan and monthly forecast of public cloud cost & usage, identifying and tracking optimization opportunities, working closely with engineering teams to ensure efficient resource usage and working with sales team on customer migration planning and tracking. This role will also handle commit-based-discount coverage & utilization, cost & usage tool dashboarding. The position will report to the Director of Cloud Fin Ops.

What you get to do in this role:

• Monitor, analyze, and optimize cloud spending across AWS, GCP and Azure
• Collaborate with Engineering teams to implement cost-effective cloud solutions
• Develop and maintain cloud cost forecasting models
• Manage commit-based-discounts to optimize long-term costs
• Provide visibility and insights into cloud expenses through dashboards and reports
• Define and implement cost allocations to measure unit-metrics of cost per customer and cost per instance
• Define and promote best practices for cloud cost governance
• Identify opportunities for automation and process improvement in cost management
• Work with cloud service providers on demand planning and capacity reservation
• Collaborate with GTM team on customer migration planning and tracking

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience in a relevant field (e.g., Finance, IT, Cloud Computing, or Business); or equivalent experience.
• Minimum of 3 years of proven experience in a Fin Ops or cloud financial management role
• Hands-on experience with GCP, AWS or other cloud providers is a strong plus
• Deep knowledge of cloud cost management tools (e.g., AWS Cost Explorer, Google Cloud Billing, Cloud Health, Cloudability)
• Strong experience in financial forecasting, budgeting, and enterprise-level cost optimization strategies
• Ability to lead cross-functional initiatives and partner closely with Engineering, Finance, and Executive Leadership teams
• Full professional proficiency in English

Nice to Have

• Fin Ops Certified Practitioner or AWS Certified Cloud Practitioner
• Experience with automation tools for cost management.

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Ability to present financial insights to both technical and non-technical stakeholders
• Proactive and self-driven mindset.

We offer a base pay of $143,600 - $251,300, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.